Luxury Escapes Looking for Flights and Travel Consultant at Auckland City, Auckland Full Time

Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world’s best holidays.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

Travel is bouncing back and we need great people to join our team working remotely from anywhere in New Zealand!

Awarded as one of the ‘Best Places to Work 2021’ by the AFR; employee experience is king here, with weekly events, monthly recognition programs and significant professional development opportunities we do what we can to make you look forward to waking up every day!

We are looking for Flights and Travel Consultants to join our exceptional customer sales team. Our offices are based in Australia, but we are wanting to tap in to the exceptional talent in NZ by offering remote working.

Our Flights and Travel Consultants are responsible for the successful management of sales activity and overall customer experience for our highly engaged member base.

Managing a high volume of interactions, you will support customers in purchasing one of our packages, helping them to create an incredible travel experience with Luxury Escapes.

In the role you will:

• Respond to, and make sales inquiries by phone, electronically or in person.
• Answer simultaneous customer enquiries promptly, competently and professionally.
• Offer excellent customer service by providing customers with general information relating to services, packages and pricing.
• Recommend workable solutions that meet the needs of the business and customer.
• Provide our members with full package upgrade options.
• Ensure daily prompt follow up and ownership of customer sales enquires.
• Display initiative in customer solutions and team engagement.
• Resolve customer complaints where applicable and within specified time frames or refer to the correct department to ensure commitments are followed through to resolution.

You are someone who is:

• Personable, approachable and professional and love helping customers to find the perfect luxury holiday
• Flexible with your availability; we run a 24/7 operation, so you will be asked to work weekends/evenings!
• Exceptional verbal and written communication skills, pay close attention to detail and extremely passionate about customer sales.
• Expert in phone and email customer service, and experience in the travel industry is a plus!
• Driven to succeed, enjoys a challenge and working to achieve goals

What’s in it for you?

• Flexible hours and weekend work.
• Work from home.
• First class health and well-being program.
• Fun & flexible working environment and monthly celebration & recognition programs

Please note, those Agents that have run and managed their own portfolios of customers will be of particular interest!

If this sounds like you and you feel you have the skills and experience to meet the requirements of the role, please apply here today!

We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant.