MacroActive Looking for COO at Auckland, Auckland, New Zealand Full Time

MacroActive 

Chief Operating Officer (COO) – Fitness Technology (Part-Time)

Location: AUCKLAND, NZ

Work Schedule: 3 days per week

Company Overview:

MacroActive is a leading fitness technology platform dedicated to empowering fitness creators worldwide. Our mission is to provide creators with the tools, support, and community they need to expand their reach and impact. We offer a dynamic digital ecosystem that enables trainers, coaches, and health professionals to deliver personalised fitness and wellness solutions to their clients. With a commitment to innovation and excellence, we are transforming the fitness industry and helping creators thrive in the digital age.

Position Overview:

We are seeking a highly motivated and experienced Chief Operating Officer (COO) to lead our operational functions, including Onboarding, Creator Support, and End User Support. Reporting directly to the CEO, the COO will work closely with the Chief Revenue Officer (CRO) and the Creator Success team to drive a seamless flow of value delivery and continuous improvement between the business and its creators, enhancing productivity wherever possible and ensuring the success of our creator-facing teams. This is very much a hands-on role and expected to be in the details of all the company processes to improve systems and flow. Experience with Lean operating methodologies such as Kaizen is a must.  

MacroActive is seeking the type of COO who is enjoys and thrives in being a combination of an ‘executor’ and a ‘change agent’, focusing on improving the flow and quality of day-to-day operations while helping to improve productivity and throughput in preparation for a fast pace expansion, freeing up the CEO and other executives to focus on growth.

This will begin as a part-time position, with three days (Monday, Wednesday, and Friday) required in the office with the intention of becoming a Full Time role in 2024 as the business grows.

Key Responsibilities:

Operational Leadership: Provide strategic direction and oversight to the Onboarding, Creator Support, and End User Support teams, ensuring alignment with company goals and objectives while leading breakthrough improvements to each team’s productivity.  

Process Optimisation: Identify opportunities for process improvement, automation, and efficiency within creator-facing operations. Implement best practices to streamline workflows and enhance productivity.

Team Development: Build and mentor high-performing teams, fostering a culture of accountability, collaboration, and innovation. Provide coaching and professional development opportunities to team members.

Performance Metrics: Develop and monitor key performance indicators (KPIs) to measure the effectiveness and efficiency of operational functions. Implement data-driven decision-making processes.

Cross-Functional Collaboration: Collaborate closely with the CRO and their Creator Success team, the CTO, as well as the CFO and finance team to drive revenue growth and ensure creators’ success on the platform. Foster strong cross-functional relationships.

Quality Assurance: Ensure that our creator onboarding process is seamless, our creator support is responsive and helpful, and our end user support is of the highest quality.

Strategic Planning: Contribute to the development and execution of the company’s strategic plans, with a focus on scaling operations to support our rapidly growing creator community.

Compliance and Risk Management: Ensure compliance with industry regulations and company policies. Mitigate operational risks and implement robust risk management practices.

Collaborate with Product Management and Software Engineering to improve MacroActive’s products and delivery processes.

Qualifications:

• Bachelor’s degree in business, management, or a related field; MBA or equivalent preferred.
• Proven experience in operational leadership roles within a technology or SaaS company.
• Strong understanding of customer support and onboarding best practices.
• Demonstrated ability to lead and develop high-performing teams.
• Exceptional analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Results-oriented mindset with a focus on continuous improvement.
• Knowledge of the fitness or wellness industry is a plus.
• Kaizen-certified and/or hands-on experience with another Lean methodology 
• Understanding of value stream management and experience with continuous workflow improvement

What We Offer:

• Competitive salary and performance-based bonuses.
• A dynamic and collaborative work environment.
• The opportunity to shape the future of fitness technology and make a meaningful impact.
• Potential for future employee stock options should this position be made full-time. 

If you are a strategic leader with a passion for fitness and technology, and you’re ready to drive operational excellence in a high-growth environment, we encourage you to apply for this exciting part-time COO position at MacroActive. Join us in empowering creators and transforming the health & fitness industry.