Madison Recruitment Looking for Customer Service Representative at Auckland Central, Auckland, New Zealand Full Time

Are you looking to start the New Year with a new and exciting career move? Seeking an opportunity to get your foot in the door of a reputable company and grow your skills?

We are seeking enthusiastic people with backgrounds in a call centre environment for customer focused positions based in the CBD, West Auckland, and North Shore!

The roles: Work in a fast-paced phone-based team taking inbound calls and making outbound calls offering a memorable experience to the customers you encounter. Your primary role is being the first point of contact for customers to help and resolution. Day to day you will be:

• Actively listening to customer needs; providing them with effective solutions to queries
• Updating customer details and using multiple databases and systems
• Escalating calls to the appropriate internal teams and providing admin assistance
• Being an active team player, participating in team meetings and contributing towards the overall success of the business
• Working across a variety of campaigns and liaising with people from all walks of life
• Eliminating stress and provide certainty for customers during the call

The Hours

• Monday – Friday hours may be available
• You may need to be available to work rotating rosters Monday – Sunday between the hours of 8am – 6pm
• Rosters will depend on the campaigns your are working at the time and are subject to change

Training And Career Development

• Your first few days will consist of training during the hours stated above and you will buddy with an experienced staff member for further support
• Ongoing learning and development is offered

To Stand Out From The Rest, You Will Have

• 1-2 years proven contact centre experience to be able to hit the ground running!
• A passion for interacting and learning about people Clear criminal record and credit history
• A drive to deliver an exceptional customer experience in every interaction
• Self-motivated to achieve targets and goals
• Effective communication, questioning and listening skills
• A great work ethic and a positive attitude

If you have a passion for customer service and a drive for sales, we want to hear from you! Click apply now!

Reference: BH-139717