Maldron Hotel Dublin Airport Hiring for Reservations Agent Job at Dublin , Ireland Full Time

Reservations Agent – Maldron Hotel Dublin Airport

We have a fantastic new vacancy for Reservations Agent in the excellent Maldron Hotel Dublin Airport.

The finest Hotel at Dublin Airport, Maldron Hotel is situated within 3 minutes’ walk of Terminals 1 and 2. We offer 251 rooms to facilitate all types of travel; standard rooms, executive rooms, family rooms and interconnecting rooms.

We Offer:

• Flexible working hours
• Free staff car parking
• Exclusive discounts at The Loop Duty Free
• Free uniforms
• Meals on duty
• Excellent development opportunities

Objective of the Role

Reporting to the Reservations Manager, the Reservations Agent will be the first point of contact for our guests. It is of utmost importance that the reservations department present a friendly and professional manner at all times. As a Reservations Agent, you will act as the main point of contact for guest’s bookings for bedrooms and car park, dealing with queries and cross selling of our other properties.

Key Duties and Responsibilities

• Manage Guests reservations, ensuring that their needs and wants are met to the highest standard.
• Give details of hotel facilities and pricing information.
• Upsell other areas of the hotel or other properties in the group.
• Ensure expectations are set correctly, in advance of the guest’s stay.

Requirements:

• 1 year experience in a similar role within a Reservations department
• Previous experience using Opera would be an advantage
• Excellent customer care skills
• Excellent command of the English language both written and oral is essential
• Highly motivated, and a team player.

About our culture:

Dalata Hotel Group – Ireland’s largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it’s more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating over 4000 jobs and investing over €110m in the Irish and UK economy.

We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

Dalata Hotel Group Plc is an Equal Opportunities Employer.