Manchester Metropolitan University Hiring for Assessment Service Desk (Education Services Administrator) Job at Manchester, England , UK Full Time

We are looking to recruit candidates with a natural passion and ability in customer service to join our Assessment Service Desk.

The Assessment Service Desk, part of the University’s Education Services, has grown over recent years and is in an exciting position to support academic colleagues and Professional Services colleagues work together to ensure student and University success through a high level of customer satisfaction.

The work we do has a direct impact on the experience of our students and colleagues, and we are committed to providing a consistently excellent and efficient service, supporting the changing needs of our modern University.

The role

This is an exciting opportunity to join our vibrant and dynamic Assessment Service Desk team while we focus on providing the best assessment experience for academic colleagues and students right through the student journey to graduation. The successful candidate will provide first-level support for our customers through a range of contact channels, including Teams and our enquiry management system as well as face-to-face Departmental out-reach activities.

You will work as part of a passionate and friendly team of professionals to handle service requests, troubleshoot incidents, provide comprehensive advice and ensure customer queries are resolved promptly, or escalated to another support team where necessary.

You will receive full training from our team so that you can confidently action your support requests, and utilise our knowledge and tools in order to provide an excellent service to our customers.

Ideal candidate

Our ideal candidate is an empathetic communicator, an active listener, and a critical thinker.

• You will have an analytical ability to find solutions using agreed processes and procedures.
• You will be able to adapt easily to individual customer requirements.
• You will enjoy working in a team, engaging in team discussions, and participating in development and training activities with colleagues.
• You will have a natural passion for customer service, and the ability to remain focussed in a fast-paced and dynamic environment with minimal supervision.

How to Apply

• Please ensure that you include a CV and detailed covering letter with your application.
• Shortlisting is carried out based on your covering letter and you should be clear about how you meet each of the Person Specification criteria, and give evidence of your experience.
  
  It is helpful if you number your points in line with the corresponding Person Specification requirement.

For an informal discussion about the role, please contact: Miriam Nottingham, Assessment Service Desk Manager, [email protected]

In recognition of staff contributions to the University’s achievements during the 2021/2022 academic year, an additional discretionary payment of 2% per annum will be added to your salary until 31/07/23 in order to ensure consistency amongst existing and incoming staff. This additional 2% will be paid pro rata in equal monthly installments, on top of your salary each month until 31/07/23.

Manchester Metropolitan University is committed to supporting the rights, responsibilities, dignity, health and wellbeing of staff and students through our commitment to equality, diversity and inclusion.

We promote applications from all sections of the community, irrespective of background, belief or identity, recognising the benefits that a diverse organisation can bring and particularly encourage applications from groups which are underrepresented in the University workforce.

Hybrid working is offered for this role. The nature of the role requires presence on campus at certain times of year, but at other times you will be able to complete some work remotely. We recognise the benefits and importance of an environment that supports flexible working and are open to conversations throughout the application process.