Manulife Looking for Bilingual Account Manager at Toronto, ON Full Time

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Working Arrangement

Hybrid

Job Description

Reporting to the Account Director, the Account Manager is responsible for client acquisition and retention. This includes establishing, building and maintaining the overall relationship for assigned clients and taking a lead communication role when representing Manulife to our customers and partners. This is accomplished through regular client contact, the pre-sale process for new opportunities, pro-active management, service satisfaction and overall client management

As well, the Account Manager will actively participate in pipeline sales development, request for proposals, product launches, process development and project management.

Key Accountabilities:
Manage a significant block of mid to large size clients with primary responsibility for ongoing client satisfaction and retention.

Influence & collaborate with internal and external partners to achieve return, risk and retention targets.

Deliver service and support according to customized business agreements

Understand client business needs, strategic objectives and build strong ongoing relationships

Develop a sales pipeline and close opportunities approved by the Account Director.

Identify organic growth opportunities with existing clients.

Provide an expert level of problem solving and independent thinking skills, engage with centres of excellence to find win-win solutions for both our client’s, and Manulife.

Participate and provide support for regular client meetings, seminars and conferences.

Initiate, support and advance activities that have a strategic focus and are consistent with the long term goals of each client

Special Condition: Some travel is required for this position.

Qualifications – External

• Knowledge of insurance (life, health, disability, travel, critical illness)
• Undergraduate degree or equivalent work experience
• 4 + years of Client Relationship Management experience

Skills/ Attributes:

• Proficiency in all Microsoft Office products
• Demonstrated verbal and written communication skills (bilingualism in English and French is an asset)
• Strong Presentation Skills
• Strong Communication Skills
• Strong Organizational skills
• Strong Interpersonal skills
• Strong Negotiating and Influencing skills
• Ability to determine business priorities in frequent periods of high volume

***Strong command of French language

About Manulife Financial

Manulife is a leading Canada-based financial services group with principal operations in Asia, Canada and the United

States. We operate as John Hancock in the U.S. and as Manulife in other parts of the world. We provide strong, reliable,

trustworthy and forward-thinking solutions for our customers’ significant financial decisions. Our international network of

employees, agents and distribution partners offers financial protection and wealth management products and services to

millions of clients. We also provide asset management services to institutional customers. Funds under management by

Manulife and its subsidiaries were approximately C$663 billion (US$591 billion) as at September 30, 2014.

Manulife Financial Corporation trades as ‘MFC’ on the TSX, NYSE and PSE, and under ‘945’ on the SEHK.

Manulife can be found on the Internet at manulife.com

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com .

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact [email protected] .