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United States
MAPFRE Hiring for Customer Service Rep II (Work from Home) at Remote Full Time
Here at MAPFRE we pride ourselves on our employees talent, commitment and ability to innovate with purpose. We recognize the value that our Customer Service team brings to MAPFRE and are looking to hire individuals who embody these qualities every day!
As one of our Customer Service Representatives, you will play a vital role in delivering an exceptional customer experience to our customers and agents. If you are passionate about working with customers and ensuring they have the best experience possible through real life interactions, this is the perfect position for you! As a Customer Service Representative you will act as a key resource which includes responsibilities in answering calls for billing and functions for all products, lines of business and affiliates and coordinating first notice of loss claims.
This position pays $17.50 – $17.75 / hour to start
Comprehensive benefits as of Day One
Bilingual (Spanish/English) skills are preferred
Schedule/Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. (Pacific Time) while in training (approximately 2 weeks).
Once training is complete, regular work schedule will be: (preferred) a choice of 4 days between Monday through Friday, 8:00 a.m. to 5:00 p.m. and Saturday 6:00 a.m. to 12:00PM (Pacific); or, Monday through Friday, 8:30AM to 5:00PM (Pacific). In addition, this position requires some Company holidays to be worked.
Requirements
Education:
- High School Diploma, or equivalent
Experience:
- 1 – 3 years of experience in a customer service role
- Ability to make good business decisions without guidance, but escalating when needed
- Strong sense of accountability
- Proven ability to problem solve
- Strong communication skills
- Ability to be on the phone for extended periods of time
- Ability to take constructive feedback from both peers and Supervisors
- Ability to use basic computer commands and proficiency
- Willingness to learn different software packages
Training – In addition to 2 weeks of classroom and peer training, we provide ongoing support and coaching to our trainees.
Amazing Benefits – We offer competitive wages and benefits including Health, Dental, Vision, Life, PTO (Paid Time Off), Holidays, 401(k), Profit Sharing, STD/LTD, Tuition Reimbursement, Individual Development Plans, Career Paths, Volunteerism Opportunities, and flexible work schedules.
We are offering fully remote positions from anywhere within the US or a Hybrid schedule (3 days in office/2 days remote) in our Webster, MA office
If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at [email protected]
We are proud to be an equal opportunity employer.
