Marriott International, Inc Hiring For Coffee Bar Attendant at Toronto, ON Full Time

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

JOB SUMMARY

Barista

Specialty Food Service Attendant Job Family: Beverage & Food Services

POSITION SUMMARY

Beyond just making a “cup of joe” you set the scene for how our guests will fuel their day. You create instant connections with our guests, setting them up for success through your recommendations and creations of hot & cold beverages, and food offerings. You’re vibrant personality instantly turns guests into “regulars”. Whether it is an espresso, latte, cappuccino, or drip, your attention to detail and craftmanship is consistent drink after drink. Large crowds and a fast pace environment excites you because you know it’s your time to shine-serving guests and taking multiple orders at the same is just part of the environment that fuels you.

PRIMARY DUTIES & RESPONSIBILITIES

Beverage/Coffee

§ Set up, stock, and maintain work areas.

§ Input orders into cash register system and collect payment from customer.

§ Take orders and prepare food and hot/cold beverages for customers.

§ Bus, wipe down, and clear coffee areas and tables as customers leave seating area.

§ Brew coffees, following standards to ensure freshness.

§ Wash all coffee and beverage dishes and serving utensils as needed.

§ As well as preparing coffee, a barista may well have to grind and blend beans to
ensure there’s always a ready stock of coffee available.

§ Educates customers by presenting and explaining the coffee drink menu; answering questions.

§ Prepares and sells a variety of beverages including coffee drinks, draft beers, hot and cold
beverages by following prescribed recipes and preparation techniques for coffee drinks, such as,
espresso, espresso lungo, caffe latte, and cappuccino.

§ Operate coffee smallwares and beverageware such as (Espresso tampers, Forthing Pitchers, Coffee Bean Grinders, Scales, Draft

§ Bus and wipe down coffee areas and tables as customers leave seating area.

§ Brew coffees, following standards to ensure freshness.

§ Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment;
maintaining supplies, pastries, and cookies for coffee bar

§ Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off
receipts, and secure bank.

§ Complete opening duties including setting up necessary supplies and tools, including bank, and ensuring work area is clean and everything is in working order.

§ Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

§ Perform other reasonable job duties as requested by Supervisors.

Guest Relations

§ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.

§ Engage with guests in conversation regarding their stay, property services, and area attractions/offerings

Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.

§ Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

§ Address guests’ service needs in a professional, positive, and timely manner.

§ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

§ Assist other employees to ensure proper coverage and prompt guest service.

§ Thank guests with genuine appreciation and provide a fond farewell.

Opening

§ Complete opening duties including setting up necessary supplies and tools, including bank, and ensuring work area is clean and everything is in working order.

Closing

§ Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

CRITICAL TASKS

Safety and Security

§ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

§ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

§ Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.

§ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

§ Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

§ Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

§ Follow company and department policies and procedures.

§ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

§ Protect the privacy and security of guests and coworkers.

§ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

§ Maintain confidentiality of proprietary materials and information.

§ Perform other reasonable job duties as requested by Supervisors.

Communication

§ Speak to guests and co-workers using clear, appropriate and professional language.

§ Talk with and listen to other employees to effectively exchange information.

Working with Others

§ Support all co-workers and treat them with dignity and respect.

§ Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

§ Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

§ Comply with quality assurance expectations and standards.

General Food and Beverage Services

§ Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.

§ Follow property key policies, including checking out and returning keys to appropriate departments.

§ Ensure that coffee makers, bread drawers, toasters, and/or steam tables are turned on/off at the appropriate times.

§ Notify management of maintenance repairs issues.

Cash/Bank Handling

§ Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

§ Transport bank to/from assigned workstation, following security procedures.

§ Process all payment methods in accordance with Accounting procedures and policies.

§ Follow property control audit standards and cash handling procedures (e.g., blind drops).

§ Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.

§ Record transaction in MICROS system at time of order.

§ Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.

MINIMUM QUALIFICATIONS & REQUIREMENTS

Experience & Certification

• +2 years of Customer Service Experience in a fast paced food & beverage restaurant.
• +2 years previous experience as a Barista.
• Previous experience, knowledge and use of coffee smallwares and beverageware (ie. Espresso Tampers, Frothing Pitchers, Coffee Bean Grinder, Scale, etc..)
• Previous experience using POS system (Micros), cash handling, debit/credit card processing terminals.
• SMART SERVE certified

Physical Tasks

§ Read and visually verify information in a variety of formats (e.g., small print).

§ Visually inspect tools, equipment, or machines (e.g., to identify defects).

§ Stand, or walk for an extended period of time or for an entire work shift.

§ Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

§ Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

§ Move through narrow, confined, or elevated spaces.

§ Move up and down stairs and/or service ramps.

§ Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Psychological/Mental Demands

§ Ability to successfully multitask and manage multiple orders at the same time.

§ Ability to work successfully in an extremely fast paced and high-volume environment.

§ Ability to work irregular hours that fluctuate in timing as per business demands

CRITICAL COMPETENCIES Interpersonal Skills


Customer Service
Orientation


Team Work


Interpersonal Skills


Diversity Relations

Communications


Communication


Listening


English Language Proficiency

Personal Attributes

Positive Demeanor


Dependability


Integrity


Presentation


Stress Tolerance


Safety Orientation


Initiative

At Marriott, we are committed to putting our associates first and their health and safety are our highest priorities. This position requires associates to be fully vaccinated for COVID-19 per current Public Health Agency of Canada standards or approved for a Human Rights accommodation.