Marriott International, Inc Hiring for Franchised Front Desk Manager at Reno, NV Full Time

Additional Information: This hotel is owned and operated by an independent franchisee, Urgo Hotels & Resorts. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

JOB SUMMARY

Manage, administer, and supervise all guest services and contracted areas, in order to maintain company and brand standards, and to maintain the highest level of courteous, professional and efficient service to all guests.

Compensation is $50,000 – $60,000 per year plus quarterly bonus potential.

ESSENTIAL FUNCTIONS

ADMINISTRATIVE

• Thorough knowledge of all front office and guest services department operations and individual job requirements.
• Ensure property hiring practices comply with all state and federal regulations.
• Interview and assist in making hiring decisions.
• Manage all scheduling and training programs of front desk staff.
• Monitor associate performance and encourage improvement.
• Payroll administration for department personnel.
• Carry out all reasonable requests of which you are capable of performing.
• Ensure effective departmental communication and information systems through logs, department meetings, and hotel meetings.
• Read correspondence, and direct staff according to information obtained from other departments.
• Maintain Business Center and assist guests as needed.
• Ordering and managing guest and operational supplies
• Manage the Market Place by ordering and securing product inventory.

FINANCIAL

• Comply with corporate accounting procedures.
• Assist Director of Operations and/or GM in developing hotel budget and capital expenditure plans.
• Utilize budgets to obtain financial objectives.

ASSOCIATE RELATIONS

• Create and nurture a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing service.
• Be readily available & approachable for all team members.
• Assist supervisors in understanding team members’ ever changing needs and expectations, and exceed them.
• Take proactive approaches when dealing with associate concerns.
• Extend professionalism and courtesy to team members at all times.
• Celebrate and foster decisions that result in successes as well as failures.

ASSOCIATE DEVELOPMENT

• Develop cross-training opportunities throughout the hotel and within company.
• Assist team supervisors in understanding AOS/ GSS results, developing game plans to attack need areas.
• Complete development plan for staff focusing on continual learning.
• Conduct one-on-ones with team supervisors and members.
• Provide service training on a quarterly basis.
• Ensure orientations for new team members are thorough and completed in a timely fashion.
• Know hotel emergency plan, train, and implementation.

GUEST RELATIONS

• Be readily available/ approachable for all guests.
• Take proactive approaches when dealing with guest concerns; manage Marriott and property guest experience platforms.
• Ensure staffing levels allow team members to exceed guest needs.
• Extend professionalism and courtesy to guests at all times.

Your Path Begins here. At Renaissance Hotels inspiration comes from the unexpected. Embrace spontaneity and discovery, and celebrate connection with the destination. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood. Navigate your future at Renaissance Hotels.

JOB REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:

• The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
• Carry out all reasonable requests by leadership team.
• Comply with department uniform and appearance standards.

This company is an equal opportunity employer.

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