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Ireland
Marriott International, Inc Hiring for Night Front Office Associate Job at Dublin , Ireland Full Time
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Posting Date May 20, 2022
Job Number 22083597
Job Category Rooms & Guest Services Operations
Location The Shelbourne Autograph Collection, 27 St. Stephen’s Green, Dublin, Dublin, Ireland VIEW ON MAP
Brand Autograph Collection Hotels
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
Job Number 22083597
Job Category Rooms & Guest Services Operations
Location The Shelbourne Autograph Collection, 27 St. Stephen’s Green, Dublin, Dublin, Ireland VIEW ON MAP
Brand Autograph Collection Hotels
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
Marriott’s Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.
The Shelbourne is Dublin’s most prestigious and historic five star property. Located in the beautiful location of St. Stephen’s Green in Dublin 2, for almost 200 years, it has been the beating heart of hospitality, unforgettable experiences and luxury within the capital.
We are looking for a full time Night Front Office Associate to join our Front of House Team!
Position Summary
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests’ personal checks and traveler’s checks. Count bank at the beginning and end of shift.
- Balance and drop receipts according to Accounting specifications.
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Company Benefits
- Worldwide Associate Travel Discounts
- Learning and Development Opportunities
- Associate Recognition and Wellbeing Programs
- Taxsaver Commuter Tickets
- Cycle to Work Scheme
- Discounted car parking
- Employee Assistance Program
- Company Pension
- Health Insurance
- Shopping discounts and cash back options with leading brands
- Free meals on duty
- Uniform Laundry Service
…and more!
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
