Log In
Sign Up
United States
Marriott International, Inc Looking for Customer Service Representative at Solon, OH Full Time
Job Description
Posting Date Jun 13, 2022
Job Number 22098637
Job Category Reservations
Location CEC Solon, 31225 Bainbridge Road Suite A, Solon, Ohio, United States
Brand Corporate
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
Job Number 22098637
Job Category Reservations
Location CEC Solon, 31225 Bainbridge Road Suite A, Solon, Ohio, United States
Brand Corporate
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
As a FORTUNE Best Place to Work 20 years in a row – you can’t go wrong! We are recruiting for an upcoming training class:
Class Start Date: 7/5/2022
Training Class Schedule: This class will be held from 1:30 PM – 10:00 PM ET
Anticipated Shift After Completion of Training: 2:45pm to 11:00 pm including some weekends and holidays.
Compensation includes paid training, hourly base rate plus incentives (payout range between 5%-15%). We also offer a competitive benefit package including medical, dental, vision, 401(k), TRAVEL DISCOUNTS and more.
If this training class schedule or shift is not a great match for you, stay in touch with us as we frequently recruit for additional classes. Share your contact information with us here: https://stayintouch.marriott.com/.
JOB SUMMARY
Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world’s favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.
Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
