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Marriott Vacations Worldwide Hiring for Coordinator Operations Marketing Job at Cancún Full Time
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PRINCIPAL OBJECTIVE OF POSITION The Marketing Operations Coordinator will provide operational support and coordinate the correct reporting of Tours and Sales at any of our properties in Cancun (Westin Lagunamar & Westin Cancun) based on the segmentation of channels at the Site. Creates the Leads in our systems that will be used for guests and Owners Touring at both Resorts. This person has an extraordinary knowledge and domain of the different company systems and can perform wide research of history and profiles of guests and owners to find the information needed to create and audit the leads at the property. Oversees administrative support to the Project Director, Marketing & Sales departments, Marketing & Sales Management team, including support to the Tour Reception Teams. MAJOR DUTIES AND RESPONSIBILITIES
Oversee the coordination, analysis, and distribution of daily/weekly/monthly tracking and marketing performance reports including Capture rate reports, Company System reports, payroll review and preparation, performance reports, Leads location and tour trackers.
Create and audit leads through wide research of history and profile of guests and owners correctly.
Analyze and filter Leads requests by Marketing Department according to Company´s current policies, being capable to decide if a Lead can be processed or kicked backed.
Oversee the coordination and preparation of contest announcements and marketing event planning for team building, awards/ recognition, training sessions, etc.
Audit marketing materials, collaterals, and stock at workstations according to updated Company´s policies and rules.
Provide operational support and guidance and oversee administrative support to the Leadership at the Site, including Project Director, Directors of Sales and Marketing, and Management in general, including support to the Tour Reception teams.
Maintain updated marketing process manuals, flowcharts, policies, and memorandums.
Be able to Manage multiple systems simultaneously (3 or more at a time) to perform daily duties.
Keeps a close communication with internal/external customers as needed.
This includes effectively communicating every day with Leaders throughout the company, as well as corporate associates.
Looks for solutions to problems that may stop or hinder the correct processing of Sales on the daily operation.
This may include providing any additional information (Contracts and Ownership related information, Customer numbers, credits applicable towards a Sale, etc.) Coordinate the assignment of Arrivals to the Concierge Teams as indicated by Marketing Leadership to maximize the changes of Tour Booking at the Site.
Entering information in our company systems as requested, including New LEADS, Trip Tickets, or Packages sold at the site as needed. Follow up on the requests received for data entry, including calls with corporate departments or local leadership, or Sales & Marketing Executives, to ensure the proper data is entered into our systems. EDUCATION/EXPERIENCE, KNOWLEDGE, SKILLS AND COMPETENCIES • Bachelor’s degree in marketing or related field preferred. • 2+ years of related marketing experience preferred. • Advanced knowledge in Microsoft Office suite of products: Word, Excel, Power Point • Excellent verbal and written communication skills. Bi-lingual (English/Spanish).
Oversee the coordination, analysis, and distribution of daily/weekly/monthly tracking and marketing performance reports including Capture rate reports, Company System reports, payroll review and preparation, performance reports, Leads location and tour trackers.
Create and audit leads through wide research of history and profile of guests and owners correctly.
Analyze and filter Leads requests by Marketing Department according to Company´s current policies, being capable to decide if a Lead can be processed or kicked backed.
Oversee the coordination and preparation of contest announcements and marketing event planning for team building, awards/ recognition, training sessions, etc.
Audit marketing materials, collaterals, and stock at workstations according to updated Company´s policies and rules.
Provide operational support and guidance and oversee administrative support to the Leadership at the Site, including Project Director, Directors of Sales and Marketing, and Management in general, including support to the Tour Reception teams.
Maintain updated marketing process manuals, flowcharts, policies, and memorandums.
Be able to Manage multiple systems simultaneously (3 or more at a time) to perform daily duties.
Keeps a close communication with internal/external customers as needed.
This includes effectively communicating every day with Leaders throughout the company, as well as corporate associates.
Looks for solutions to problems that may stop or hinder the correct processing of Sales on the daily operation.
This may include providing any additional information (Contracts and Ownership related information, Customer numbers, credits applicable towards a Sale, etc.) Coordinate the assignment of Arrivals to the Concierge Teams as indicated by Marketing Leadership to maximize the changes of Tour Booking at the Site.
Entering information in our company systems as requested, including New LEADS, Trip Tickets, or Packages sold at the site as needed. Follow up on the requests received for data entry, including calls with corporate departments or local leadership, or Sales & Marketing Executives, to ensure the proper data is entered into our systems. EDUCATION/EXPERIENCE, KNOWLEDGE, SKILLS AND COMPETENCIES • Bachelor’s degree in marketing or related field preferred. • 2+ years of related marketing experience preferred. • Advanced knowledge in Microsoft Office suite of products: Word, Excel, Power Point • Excellent verbal and written communication skills. Bi-lingual (English/Spanish).
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