Front Desk Supervisor
Supervise the Guest Services staff to ensure excellent owner/guest service.
Respond to any questions from owner/guests, and follow up with them to ensure their requests have been met to their satisfaction.
Take and confirm reservations and cancellations.
Supply owner/guests with information regarding property amenities, services, room features, and local areas of interest and activities.
Respond to owner/guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
Contact appropriate individual or department as necessary to resolve owner/guest requests.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Requirements:
Must be able to work a flexible schedule, including complete weekend and holiday availability
Must have great customer service skills – all of our positions come into contact with guests!
What does MVW offer?
How to attend
What to prepare
Preferred dress code
Business casual (dress pants/skirt, button down/blouse, optional tie)
Perks and benefits
What is a hiring event?
Think of it like a job fair, but for one company and more personal. Hiring events are a great way for employers to fill multiple roles quickly. Hiring is a human process, and they would like to meet you to see if you’re a fit!
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