Such platforms are connected to two main characters: Vets and Breeders. In order to achieve this goal, this role will look for: Royal Canin Services will be an evolving Global concept that will involve diverse strategies to strengthen the brand and the service we provide to our pet professionals. To ensure success, KPIs will be required to each unit to keep perfecting the model and adapt it to market needs. The implementation will require to view different angles of the professional’s business, as well as it will nurtures itself from internal teams in the areas of Sales & Marketing.
Looking for a person that is highly action oriented with great planning and communication skills to engage associates, customers and partners
Should have an above average customer centricity mentality.
Digital Saavy in order to connect our pet professional ecosystem tools
Establish solid foundations and lead Digital Transformation Project deployment of pet professionals initiatives.
Analyzes today’s starting point at Vet Services, Royal Start & eVet participants and plan the desired scenario with clear times and actions. Defines Action Plan from designing to deployment of Criterias, WOW’s and KPI’s. Coordinates Project stakeholders to support them (Ops & Responsibles) + Rewards Control. Define Merchandising service strategy and WOWs. Plan effectiveness report. Make sure every associate and process steps are aligned to strategy and under control.
Ensure training programs to deploy pet professionals’ initiatives with all Sales Force Associates.
Evaluate Associates with and certified knowledge. Design and deploys customer reward model and associates incentives. To achieve results through customers and associates with a clear engagement plan.
Create tools needed for the visibility of operation and performance.
Manage Service Beyond the Product (SBP) requirements. Establish clear KPIs and measurement mechanisms. Grants the materials and tools for the team to develop their activities.
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