Marvable Hiring For Customer Experience Specialist at Singapore Full Time

We are a high growth Direct-to-Consumer (DTC) e-commerce start-up. Our mission? Help people create workspaces they actually love spending time in.

To achieve this, our team has built market-leading brands like ErgoTune (ergonomic chair) and EverDesk+ (standing desk).

Here at Marvable, our mission is to create a comfortable space for everyone to work better in the ever-increasingly dynamic world, working at our best productivity. The Sales Support Specialist’s main responsibility is to assist with the company’s e-commerce sales division. You will learn how to assist with the existing customer database, generate analytical reports, evaluate the data and identify trends and gaps, and acquire valuable problem-solving skills.As Marvable’s Customer Experience Specialist, you’ll play a key function in Marvable’s sales team and make a key impact on Marvable’s growth journey by providing customers with top-notch after-sales service that will leave a positive and lasting impression on them.

What you’ll be doing:

Handle general Pre-Sales and Post-Sales Customer Support

Manage Customers reviews on public platforms.

Manage the company’s social media pages on both pre and post-sales.

Assist with After Sales Queries relating to Warranty Claim Requests.

Assist in optimizing the processes and contribute best practices towards the pre-sales and post-sales customer journey.

Build a great client experience by assisting clients over the phone, showroom visits, live chats and emails.

Develop an understanding of our products and unique features and provide support to the team.

What we’re looking for

Min Diploma in any relevant fields.

Min 1 year of sales/service support in a similar capacity. Fresh graduates are welcome.

Excellent written and verbal communication skills

Initiative to find the relevant resources needed to be successful in this role

Highly communicative, energetic, loves building relationships and rapport with others.

Basic Proficiency in MS Office.

Experience in E-commerce is a bonus.

Join us if you have a curious mind and are always wondering how things can be done differently, as well as the desire to take chances and take on new challenges!