Marvel Tech Groups Inc Hiring for Chat Customer Service Representative at Sherwood, AR Full Time

• Responding to incoming calls and emails from customers
• Ascertaining that critical issues are escalated to the supervisor or management.
• Recognizing ongoing customer call trends, acting on them, and communicating the situation to management
• Transferring calls to the appropriate department
• Accepting customer calls and responding accurately and satisfactorily to their questions and concerns
• De-escalating conflict between dissatisfied customers by providing patient assistance and support.
• Contacting clients and customers to inform them of new products, services, and policies implemented by the company.

Job Type: Full-time

Pay: $33,000.00 – $35,000.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Call center: 1 year (Preferred)

Work Location: On the road