Do you love helping others?
Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is “yes,” we want you on our team at Massage Envy Wyomising. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our Wyomissing franchised location,* you’ll join a wellness community that’s 35,000 strong. And you have a meaningful role to play as you:
Help clients understand the benefits of regular massage, skin care and stretch.
Establish relationships with members and guests to grow and retain a client base.
Connect clients with retail products that improve, enhance, and extend the positive impact of the services they receive.
Full Job Description
What We’ll Accomplish Together:
As a front desk associate at this Massage Envy franchised location, essential responsibilities revolve around providing excellent services to members and guests. These include:
Promoting the Wellness Program.
Answering phone calls.
Setting and checking members and guests in and out for appointments.
Greeting members and guests upon arrival.
Re-engaging inactive members.
Keeping management apprised of member concerns and following manager’s policies, procedures and direction.
Accepting constructive criticism in a positive manner and using it as a learning tool.
Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.
Staying updated on retail products and promotions.
Recognizing and supporting team goals and creating and maintaining positive relationships with team members.
Assists in administrative tasks including filing, member folder
maintenance, and data entry of client records and surveys.
Assists in maintaining cleanliness of therapy rooms, common
areas and store room.
Various duties as assigned by Clinic Management.
What it Takes to Succeed:
Education, Skills and Training:
Have a high school diploma or equivalent (GED).
Possess basic math and cash handling experience.
Have strong phone and computer skills.
Have previous customer service experience (preferred).
Be able to prioritize and perform multiple tasks.
Work cohesively with others in a fun and fast-paced environment.
Possess general knowledge of massage and esthetic services and modalities.
Communications and Personal Interactions
Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.
Maintain client confidentiality.
We offer:
Paid Time Off
Flexible schedules
Complimentary Employee Program
A very positive culture
Respectful working environment
COVID-19 precautions are heavily in place.
Please submit your resume to schedule a tour and meet with our team!
Benefits:
Employee discount
Flexible schedule
Paid time off
Referral program
Commission pay
*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.
Job ID: 2022-150886
External Company URL: www.massageenvy.com
Street: 718 Woodland Rd
Post End Date: 4/14/2022
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