Massey University Looking for FOH & Corporate Events Team Leader at Wellington City, Wellington Full Time

Team Leader FOH & Corporate Events
Position Purpose: To assist the Hospitality Services Manager in the supervision and daytime

operation of Tussock Café and Front of House for corporate functions and
events. This includes involvement with cashiering and barista functions
including the on campus coffee cart; taking responsibility for customer
liaison; and acting for the Café Manager in their absences as required.

To contribute to the reputation of Massey Venues, Catering and Events as
a preferred caterer and function and events experience by providing an
efficient, courteous and customer focussed experience.

Department: Hospitality Services, Wellington

Location: Wellington

Reports to: Hospitality Services Manager (Wellington)

Responsible for: Casual events staff

Delegations: Delegation Band E

Job Title: Team Leader FOH & Corporate Events

Key relationships: Internal External
Head Chef (and/or Duty Chef) Suppliers
Café Manager Clientele external to the University
Function administration and
supervisors
Front of House team
Clientele internal to the University
Casual service staff pool
University service departments

Massey University: We are a world-leading university in many academic disciplines and fields
of research. Our point of difference is research that is connected to
community and industry. Our researchers are developing expertise and
skills to advance human knowledge and understanding. Working together
across disciplines and locations, we solve national and global problems
through fundamental, applied and interdisciplinary research, while
culturally and artistically enriching our world.

We are deeply committed to being a Te Tiriti-led university,
demonstrating authentic leadership in contemporary Aotearoa New
Zealand as we uphold Te Tiriti o Waitangi, the founding document of our
nation, and its principles through our practice. We embrace this not just
as an obligation but as a real opportunity for the nation and its people.

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Our educators are preparing a new generation of global leaders. Our
students are diverse and are attracted to Massey because they want to
achieve their personal goals or make their mark in the world. They
experience world-class learning that recognises their intellectual and
cultural strengths, expands their horizons and prepares them to
contribute to a rapidly transforming world with skills, critical and creative
thinking and leadership.

We will be renowned for our passion and caring attitude. All Massey
campuses will be innovation ecosystems, acting as magnets for smart
enterprises. Wherever we are, we will operate in partnerships founded
on respect, trust and mutual benefit. Massey is not only defined by what
we do, but by how we do it.

The Catering unit centred on the Tussock Café on the Wellington Campus
About this area

is part of the Hospitality Services portfolio that extends across all three
Campuses (Auckland, Palmerston North and Wellington).
We are responsible for the catering to all internal and external functions
ranging from morning teas to Gala Dinners

Massey core capabilities

At Massey we are Tiriti-led, upholding Te Tiriti o Waitangi principles through our practice, we:

• Demonstrate awareness of Te Tiriti o Waitangi and its contribution to Aotearoa New Zealand

society.

• Understand the relevance of Te Tiriti o Waitangi in relation to the work of the University and

the people we serve.

• Embracing Te Reo in relevant and practical ways in our workplace interactions and engagement

with external stakeholders, giving expression to Tikanga Māori and protocols that

demonstrates that we respect and value Māori conventions in appropriate settings.

At Massey we work together with mutual respect and caring. we:

• Act with integrity and trustworthiness and give credit to others for the work they do.
• Work cooperatively and inter-dependently to foster and promote the One University approach.
• Share knowledge and communicate professionally with courtesy and mutual respect.
• Are ethical in all transactions, working within the parameters of our policies and procedures.
• Are direct, truthful and maintain confidentiality.
• Seek to understand and appreciate our differences.
• Keep ourselves and others safe; work together to embrace with the University’s health, safety

and wellbeing policies, procedures and programmes; display commitment by actively
supporting all safety and wellbeing initiatives: and by actively engaging in health and safety
improvement opportunities.

2 July 2022

At Massey we are future-focused, results- oriented and strive for excellence. we:

• Take ownership and responsibility for delivering results to support achievement of University

objectives.

• Provide the best quality services to our customers (internal and external) ensuring our

students/ stakeholders are at the heart of everything we do.

• Deliver or support world-class research, teaching and learning and citizenship.
• Take personal responsibility for our performance, take pride in doing our job well, and commit

to ongoing personal and professional development.

• Are motivated and create a positive working environment where our values are reinforced.
• Anticipate and respond with agility and resilience to the changing needs of the University and

the communities we serve.

• Seek ways to improve our services to deliver in an efficient and effective way.
• Embrace technology and apply this innovatively to better meet the needs of those we serve.
• Challenge ourselves to reach our potential and help bring out the best in others.
• Understand how what we do contributes to the objectives of the University.

Accountabilities

Coffee Production and • Provide consistently high quality, efficient and courteous coffee and hot
Café Sales beverage production for both in house/on site guests and take out
customers.

• Maintain equipment and workstation to the highest of Hygiene

standards.

• Monitor product ordering to ensure a consistent stock of fresh product

and ancillary items (consumables).

• Work with existing staff to upskill and grow production and confidence

within their roles

• Create sales through complete product knowledge and upselling

techniques.

• Accurately make sales, either electronically or in cash, providing a

receipt or change as required.

• Have the ability to cash up and balance the till on a daily basis,

accounting for and reporting of any discrepancies.

complete service.

• When directed, undertake the complete management of a function and

event from the enquiry stage, the set-up, through service delivery, to

billing.

• Liaise with the customer during the event to ascertain their level of

satisfaction and adjust the service as required.

3 July 2022

• Fulfil all aspects of proactive Host responsibility in a manner that does

not spoil the satisfaction of the customer but still upholds the legal

requirements of the operation.

Administration • Prepare costings prior to and assesses costing after functions and

events in conjunction with the Hospitality Services Manager/Café
Manager so that accurate billing results.

• Record stock movement and usage for all functions and events and

reconcile this to revenues received or charged.

• Liaise with Hospitality Services Manager/Café Manager so that the

communication of any service staffing equipment issues is recognised

and reported in the appropriate manner.

• Ordering – In conjunction with the Hospitality Services Manager/Café

Manager, order the correct stock in sufficient quantities in advance of

all functions. Maintain this stock at the most economic levels and

purchase at the most economic rate available.

This stock control will include responsibility for all front of house

disposable ware, coffee, and associated supplies.

• Participate in stocktake as required.
• Create a good working relationship with all suppliers to the benefit of

the operation.

• Assist Café Manager with general administration duties.

Operations • Coffee production for in house guests, deliveries and take out

Supervise and assist in customers.

the provision of • Bar and alcohol service for all relevant functions.
consistently high • Food deliveries that are on time and in prime presentation form, both
quality, efficient and in terms of look and temperature.
courteous service: • Maintain equipment and workstations to the highest of hygiene

standards.

• Room presentation so that all facets of the room are in order and fully

operational.

• Undertake light maintenance and cleaning duties as directed.

Staff Management • Acts for the Hospitality Services Manager in their absence, as required.

• Provides sound leadership and helps instil industry leading expectations

for staff performance and customer service; and seeks to resolve

staffing issues and problems as they arise, with the guidance of the

management team.

• Act as a role model for all service staff, providing training where

required and directed in line with the house policies and procedures.

Business Enhancement • Contribute as a part of the Wellington Hospitality ‘management team’
to identify ways to enhance and develop the services, profile and
reputation of Massey Venues as a unique, preferred, quality dining,
catering and events experience within the Wellington region.

4 July 2022

• Develop and recommend promotional strategies to enhance business

opportunities for functions and events on the Wellington Campus.

Qualifications and Experience

Qualifications: • Relevant hospitality qualification is an advantage

• NZQA Food and Safety 167

• Duty Managers Licence

Skills and Experience: • A minimum of three years’ experience in a catering/function’s
management role.

• Experience in hosting weddings and other large functions and events.

• Proven alcohol service skills, including a well-developed product

knowledge.

• Proven barista experience.

• Exceptional planning and organisation skills.

• Excellent interpersonal and communication skills.

• Highly customer focussed and a proven ability to meet clients’ needs.

• Sets high personal and professional work standards.

• Proven ability to train and manage casual staff.

• Ability to work in and contribute to a team environment and goals.

Capabilities – Behaviour

Working Together • Conducts discussions in a respectful manner, that are sincere and fully

careful listening, probing, reflecting, and summarising.

• Establishes and maintains productive working relationships within a multi-

cultural environment with diverse groups of people.

• Contributes as a member with multiple teams that span

function, practice and location.

• Establishes and maintains credibility and appropriate confidentiality

with team members.

• Proactively Identifies and addresses potential issues with and

between team members.

Organisational • Recognises and acts immediately to address any issues with equity,
Leadership diversity and inclusion in the team and/or in direct reports.

Essential • Manages appropriate systems, structures and processes to meet
departmental requirements.

• Works to develop team capability and performance, through coaching and

feedback.

• Builds engagement and collaborations within department / functional area

that aligns with the University’s goals.

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Communication • Develops a clear, complete understanding of needs and problems through
Essential careful listening, probing, reflecting, and summarising.

• Leads discussions in a respectful manner, that are sincere

and professional.

• Delivers written and oral communications that engage audience

participants, respond to their questions and concerns, and produce specific

outcomes and impact.

• Communicates in a timely manner using the appropriate style and

method.

• Able to address broad audiences and stakeholder groups, working with

communication plans and a mix of communication methods.

• Able to present information clearly, concisely, and logically. Varies

content, style, and form to suit the subject.

Delivering Results • Helps manages a team to the successful completion of a task and

how these link to the wider organisation.

• Leads individual and team meetings to review progress and performance,

ensuring follow-up on previous decisions.

• Supports people management activities such as performance and

development.

• Manages individuals and team behaviours in line with capabilities/values,

expected standards and staff conduct policies.

Service Centric • Acts with the internal/external stakeholder or customer in mind, seeks to

Essential understand and deliver on customer perceptions and expectations.

• Able to respond to common stakeholder/customer queries and problems

or escalate if required.

• Responds to unexpected stakeholder/customer requests with a sense of

urgency and positive action.

• Provides a level of customer centric service excellence that contributes to

the department’s objectives.

Capabilities – Technical

Planning: Operational • Contributes to short-term operational plans ensuring they align with long
and Strategic term plans and strategies.

Risk Management • Proactively identifies and manages risk within business area.

Essential • Develops or implements risk mitigations and ensures key control measures
are operating effectively.

• Makes use of organisational resources for risk avoidance and management

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Customer Service • Identifies key characteristics of effective customer service.
Management • Ensures identification of customer needs and priorities.
Essential • Able to advise of issue escalation process for unresolved issues

• Facilitates the resolution of customer queries, issues, or concerns.
• Updates appropriate database with information required to provide best

ongoing service.

Food Services • Assists in running day to day operations of the Font of House Services.

• Ensures all food safety, handling and hygiene legislation and guidelines

are followed.

Security Management • Performs basic security tasks according to security policies and

Essential procedures; reports violations.

• Investigates security breaches, thefts, vandalism, etc., and reports

findings to management.

• Follows facility access, security control procedures to operate equipment.
• Assesses potential security risks and notifies appropriate personnel.

Pre-employment checks

Essential • Requirement to pass a Credit History and No Asset Procedure (NAP)
Credit History Check performed by Equifax.

• Requirement to pass a Qualifications Validation Check.

7 July 2022