MassMutual Hiring for Customer Service Associate – NO WEEKENDS at Springfield, MA Full Time

We’re growing, and our clients deserve the best. As a Call Center Specialist, you’ll be trained to answer questions for our career agents. You will place an emphasis on knowledge, problem solving, and adherence to policies and procedures. In this role, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.

Hours of operation: 8am–6pm EST (shifts to be determined)

Monday–Friday (NO WEEKENDS)

SALARY: $42K-$44K- PLUS ability to earn 5% annual bonus

7 Weeks Paid Virtual Training

Currently Remote due to COVID Restrictions

Start Date: November 29th, 2021

THE TEAM

The Service Center Specialist’s team provides high quality service to our career agency system via our 800 # phone lines. This team assists callers in providing support for information regarding inquiries, service requests, and problem resolution. Information and service provided by this team is accurate and time-sensitive with an emphasis on knowledge, accommodation, attitudes, and behaviors that support the needs of our career agents.

THE IMPACT

Provide primary service contact with registered representatives

Conduct research and work with appropriate resources to obtain valid information

Consult with appropriate resources to identify action required in accordance with corporate compliance and regulatory requirements

Provide professional, accurate, prompt service to registered representatives & customers, offering respect, courtesy, and a sense of urgency at all times.

Establish rapport in servicing agencies requiring increasing sensitivity to meet their complex needs and/or high volumes.

Be a Subject Matter Expert in one or more lines of business and be willing to expand your knowledge set into other areas of business

Foster an atmosphere where differing ideas and opinions are welcome

Minimum Qualifications

1+ years of customer service experience

High School Diploma (or GED)

Proficiency with Microsoft Office Suite

Qualify as a fingerprinted person under FINRA

Preferred qualifications – Additional skills that make you a great fit:

2+ years of customer service experience

College Degree

Experience with financial products, hospitality or retail sales with a high degree of direct consumer contact

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.