MassMutual Hiring for Customer Service Associate: No Weekends, Remote at Houston, TX Full Time

We’re growing, and our clients deserve the best. As a Customer Service Associate within our Call Center, you’ll have an opportunity to develop highly personalized experiences for our customers. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, inclusivity, a strong business acumen, and show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.

Location: Houston (REMOTE- MUST reside in Central or Mountain Time Zone)

Hours of operation are 8am–5pm CST, Monday–Friday (NO WEEKENDS)

SALARY: $40,000-$42,000- plus ability to earn 5% annual bonus

10 Weeks Paid Virtual Training

Upcoming Training Class: November 1st, 2021

Responsibilities of the role:
Build rapport with each customer, ask probing questions and understand how to create a best-in-class experience and resolve customer requests on first contact

Educate customers about the services MassMutual provides for their retirement needs

Apply knowledge to handle many problems independently while seeking guidance in highly complex situations

Balance time effectively to ensure the department meets expected service levels

Utilize multiple systems and tools to meet the established goals and objectives, including customer experience, first contact resolution, call quality and call handling time

Required skills and qualifications – The qualifications that are needed for this role:

1+ years of customer service experience (or Undergrad Degree in lieu of experience)

High School Diploma (or GED)

Proficiency with Microsoft Office Suite

Preferred qualifications – Additional skills that make you a great fit:

2+ years of Customer Service Experience

College Degree

Experience with Insurance or Annuity Servicing, financial products, hospitality or retail sales with a high degree of direct consumer contact

Bilingual a plus (Spanish)

Able to work in a fast paced, metric driven environment with proficiency in multitasking and navigating multiple systems and windows

#LI-DC1

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.