MasterBrand Cabinets Inc. Looking for Customer Service Representative at United States Full Time

Our Customer Experience Representatives go above and beyond to create a premium experience while interacting with both internal and external customers. This role will join our Stock Kitchens group to provide support and service to sales, end consumers, and strategic partners such as Lowe’s and Home Depot. This role is in a fast-paced remote work environment on a high-performing team. Strong candidates will have excellent written and verbal communication skills, a curious mindset to troubleshoot and solve problems, and experience providing a premium customer experience.

Accountabilities:

• Provide accurate and prompt responses to customer inquiries
• Communicate with customers through various channels (phone, email, chat, etc)
• Develop and maintain expert product knowledge to assist customers
• Ensure customer satisfaction and provide professional customer support
• Develop and maintain standard work instructions for department processes
• Provide feedback on the efficiency of the customer service process and help identify opportunities for improvement

Characteristics & Attributes

• Enthusiasm, a positive attitude, and a sense of urgency in providing exceptional customer service
• Attention to detail
• Ability to meet deadlines in a fast-paced environment
• Solid organizational skills with the ability to manage multiple tasks at once
• Exceptional math skills
• Self-motivated
• Collaborative and team oriented
• Ability to maintain a professional demeanor during difficult conversations

Knowledge and Experience:

• Basic computers skills and proficient with Microsoft applications (Word, Excel, Outlook)
• Strong written and verbal communication skills
• 3+ years of work experience in a customer-facing environment
• Salesforce experience is a plus

Education

• High school diploma or equivalent required
• 3+ years of work experience in a customer-facing environment
• 2 or 4 year college degree preferred

Additional Information

MasterBrand Cabinets, Inc. offers a wide spectrum of cabinetry products designed to satisfy every budget and lifestyle. With a large North America footprint and diverse team of nearly 13,000 employees, we help people fulfill their dreams of a comfortable, inviting home through innovations in fashion and functionality that bring family and friends together. We invite you to visit www.masterbrand.com to learn more about how we build employee opportunity, purpose, and reward into everything we do.

Equal Employment Opportunity

MasterBrand Cabinets, Inc. is an equal opportunity employer. MasterBrand Cabinets, Inc evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

MasterBrand Cabinets, Inc. is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [email protected] and let us know the nature of your request along with your contact information.