Welcome patients and visitors by greeting patients and visitors in person or on the telephone; answering or referring inquiries. Answer the phone on or before the fourth ring. Look up with direct eye contact while addressing all patients. Expedite sign-in and/or sign-out processes.
Keep patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Facilitate revenue collection process by recording and updating patient financial information; recording and collecting patient charges. Collect co-pays, referrals and patient payments for non- participating insurance plans. Refer delinquent accounts to a billing coordinator.
Listen responsively to patient concerns or complaints and provide or seek appropriate remedies. Refer patients to designated staff member when unable to resolve complaints.
Contribute to team effort by maintaining an excellent rapport and working relationship between patient services, clinical services, billing, and other departments within the practice.
Act as a communication center by answering the phones and directing all phone messages to the appropriate individuals; contacting individuals with messages requiring immediate attention; making sure all personnel get their calls/messages.
Prepare and maintain public/patient areas, such as the front desk, waiting room etc. to promote positive patient service image and readiness to provide services.
High school or equivalent (Preferred)
Customer service: 1 year (Preferred)
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