Maximus Hiring for Customer Service Representative at New York, NY Full Time

• Pay rate $17.50 per hour
• 
  $1,500 Retention Bonus (eligible after 120 days of successful employment)
• Quarterly Bonus Opportunity up to 5% of your Quarterly earnings
• Paid training onsite for 6 weeks (after successful completion of training there is the opportunity to work REMOTE)
• Benefits (including Paid Time Off)
• A variety of weekday and weekend shifts that meet lifestyle and family goals
• Supportive work environment
• Many opportunities for promotion and career advancement
• No cold calling, sales or collection calls!

• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.
• Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.
• Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
• Transfer/refer consumers to appropriate entities according to the established guidelines.
• Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary
• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Track and document all inquiries using the applicable systems.
• Facilitate translation services for non-English speaking callers according to procedures.
• Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.
• Meet Quality Assurance (QA) and other key performance metrics.
• Responsible for adhering to established safety standards.
• Must be able to remain in a stationary position for an extended period of time
• Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds
• Work is constantly performed in an office environment
• Perform other duties as assigned by management

• High School Diploma or equivalent.

• 0 to 1 years of experience
• Strong data entry and telephone skills;
• Excellent organizational, interpersonal, written, and verbal communication skills;
• Ability to perform comfortably in a fast-paced work environment;
• Ability to successfully execute many complex tasks simultaneously;
• Ability to work as a team member, as well as independently.
• 
  Previous experience with computers, phone systems, and headsets preferred;
• 
  Previous experience in customer service preferred

Education and Experience Requirements:

MAXIMUS Introduction:

EEO Statement:

Pay Transparency: Maximus compensation is based on various factors including but not limited to a candidate’s education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus’s total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant’s salary history will not be used in determining compensation. Min: USD $17.50/hr – Max: USD $21.03/hr