Mayor’s Office of Contract Services Hiring for CRISIS COORDINATOR at Manhattan, NY Full Time

The Department of Homeless Services leads a 24/7/365 Street Homelessness Solutions – Joint Command Center (JCC) that conducts interagency rapid outreach deployment from a central location using precision mapping, client information, and rapid response to incoming notifications. The JCC’s functions include street and subway level canvasses and engagements with homeless individuals. This initiative partners existing homeless response and prevention programs with a series of new initiatives that have been designed to better identify, engage, and transition homeless New Yorkers to appropriate services and, ultimately, permanent housing.

The Department of Homeless Services is recruiting for four (4) Community Coordinators, reporting to the Joint Command Center, to function as a Crisis Coordinator, who will be responsible for the following duties:

• Guides inter-agency engagements with clients engaged at locations such as

Penn Station, Jamaica Station, Atlantic Avenue Station and other areas in

subways and above ground by coordinating efforts with agency partners

• Conducts high level canvasses throughout train and subway station

terminals that include Penn Station, Atlantic Avenue Stations, Jamaica Station and others

• Triages clients in collaboration with partner agencies and the DHS

contracted outreach teams on clinical interventions

• Offers services and provides aid to all clients engaged in locations such

as Penn Station, Jamaica Station, Atlantic Avenue Station and other areas

and provides real time strategizing with partner agencies to overcome client

or resource challenges.

• Receives, reviews, and dispatches 311 Service Requests as needed
• Supervises subordinate staff by conducting community-based observations;

reviews and approves end of day reports, offers coaching and guidance

manages staffs’ time and leave, and all functions related to supervision.

• Reviews completed observation tools of outreach canvassers for

corrective action plan

• Creates and maintains standard set of reporting dashboards
• Develops and maintains liaison relationships with key contact entities,

such as Amtrak, MTA, BRC, City Department of Transportation,

Department of Buildings, Parks Dept., DSNY, State Department of

Transportation and others; community boards; faith-based organizations,

community-based organizations; and other organizations and individuals in

defined areas to discuss and address neighborhood, community, and

City-wide concerns and challenges regarding homelessness and homeless individuals

• Provides timely and informative responses to internal and external stakeholders.

Community-based (field) work is an essential component of the position and

will require extensive walking

Minimum Qual Requirements

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or

2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or

3. Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one year of experience as described in “1” above.

Preferred Skills

• NYS Driver’s License

Additional Information

**LOAN FORGIVENESS

The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with the DSS/HRA/DHS qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements.

Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements:

https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service

In addition, the Human Resources Administration/Department of Social Services/Department of Homeless Services offers competitive salaries and the following benefits:

Generous Pension Plans (The New York Employees’ Retirement System);

401(k) and Roth 457 Retirement Savings Programs;

U.S. Savings Bonds Flexible Spending Program;

Health Benefits, Dental, Vision Coverage, Prescription Drug Program;

Training and Professional Development;

Opportunity for Scholarship; College Savings Program;

Paid Holidays and Generous Annual Leave.

To Apply

Click the “Apply Now” button.

Hours/Shift

TBD

Work Location

260 Eleventh Ave., New York, NY

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.