McLane Company Hiring for Customer Service Rep – Help Desk at Temple, TX Full Time

Becoming a McLane teammate is to become part of an honest, stable, and reliable company with 125 years of success. We are looking for teammates with perseverance who will take the extra step for our customers, our community, and our company. In return, we will pay you well and offer you the opportunity to go as far in your career as you want to go.

This position is responsible for achieving customer satisfaction with accurate, timely, and consistent information, as well as offering effective solutions to both internal and external customer issues. This position provides a reliable communication network for customers resulting in a strong business relationship.

ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES:

Other duties may be assigned. A teammate in this position must have the ability to:

• Answer inbound Customer Service calls regarding Order/Delivery Status, ETA of truck arrival in a fast paced environment.
• Able to effectively communicate the customer request with Transportation if the ETA spreadsheet is not updated.
• Able to effectively communicate the customer request with Divisional Customer service if we cannot answer the customer service related question.
• Identify opportunities where we would be able to handle the calls in a one call resolution environment.
• Monitor customer reporting; communicate critical issues.
• Assist with and/or maintain customer item files to ensure maximum profit for the group.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
• Maintain regular communication with decision makers within customer organizations.
• Analyze and respond to various customer requests involving store level and group level information.
• Reach productivity which is routinely measured via averages and phone criteria, with a known departmental goal.
• Perform other duties as needed or assigned by supervisor.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

A teammate in this position must have:

• High School Diploma or GED.
• Above and beyond customer service skills
• Excellent verbal and written communication skills, and organization and planning skills.
• Knowledge and experience with Microsoft office applications
• Ability to prioritize pending tasks in a logical manner.
• Ability to learn quickly, retain information, communicates effectively, and meet deadlines.

WORKING CONDITIONS:

• Office

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran