MediaCorp–Singapore
28 minutes ago, from MediaCorp Singapore
Assistant Lead, Service Quality
Description
To lead the planning and oversight of a service quality team, responsible for ensuring that Mediacorp’s Digital Products perform at market best practices and exceed service standards compared to the best in the market. To develop a cohesive plan for specifying performance and quality standards for Mediacop’s Digital products, establish competitiveness benchmarking frameworks and establish tools and processes to continually monitor and ensure that Mediacorp’s Digital products maintain market competitiveness, and perform at service quality levels as established in these frameworks.
Job Responsibilities
Requirements
Mediacorp is committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.
Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.
Division:
Digital Products & Technology
Department:
Product Development & Mgt
Employment Type:
Full-Time
Function:
Quality Assurance
Experience:
Mid-Senior Level
Education:
Bachelor’s Degree/Post Graduate Diploma/Profession
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