Mediahuis Hiring For Customer Service Executive (Cartell) at Dublin, County Dublin Full Time

Job Title: Customer Service Executive

Department: Motion.ie; Digital Marketplace

Role Purpose:
Are you fanatical about customer happiness and passionate about helping customers succeed?

Do you enjoy working in a collaborative and dynamic environment? Are you comfortable with change where you are able to make a positive impact? If so, then look no further!

At Cartell, Ireland’s no. 1 automotive data supplier, we’re looking for an experienced Customer Service Executive to join us in our friendly offices and be part of a very exciting journey to become the biggest and the best in our field.

As a Customer Service Executive, you will ensure our business customers and consumers are satisfied and get the most from our products and services. You will achieve this by ensuring that all B2B and B2C queries are owned through to resolution by sharing your passion and product knowledge.

The role boasts a very competitive salary with benefits including 25 days annual leave, Public Holidays, Company Contribution Pension, Income Protection, Life Cover, Maternity Pay, Educational Assistance, Employee Assistance Programme and much more that you can personalise to suit your lifestyle.

Role Responsibilities (Overview)

Your day to day role will include:
Queries will range from very simple requests for information through to technical support queries.

Dedicated and primary contact point for all contact (phone, Live Chat and e-mail) from internal and external customers.

Support our passionate sales team by managing customer issues through to resolution within agreed SLA’s.

Resolve payment and account queries

Responsible for resolving customer queries and also provide feedback and keep customer informed of progress

Improve customer satisfaction levels by exceeding our customers’ expectations, working closely with other internal teams.

Proactively spotting patterns in the frustrations or needs of our customers, seeing where we can change our processes, tools or product to make them happier.

Any other reasonable ad hoc duties as required by the Company.

Experience & Qualifications (Minimum Experience & Essential Knowledge)

Experience working in a B2B and B2C focused environment with experience handling complex queries.

Strong English verbal and written communication skills and will have experience communicating with customers by phone and email.

You will get a real satisfaction from resolving queries for a customer and will be able to evidence where you have made or suggested an improvement to a process.

Excellent interpersonal, negotiating and influencing skills which will allow you to handle challenging conversations.

Comfortable working towards KPI’s in a fast-paced environment with changing priorities.

You will have an analytical approach; enabling you to investigate and identify root cause of customer issues.

You will be organised and will be able to prioritise effectively.

You will love learning and will grow your knowledge through a personal commitment to your development.