Mediahuis Hiring For Customer Service – Website Specialist at Dublin, County Dublin Full Time

Job Title: Customer Service – Website Specialist

Division: Digital Market Place – Carzone.ie

Role Purpose:
Carzone.ie and CarsIreland.ie combined, are Ireland’s leading Digital car classified platforms for buying & selling cars and also Ireland’s largest supplier of motoring websites for retailers. Cartell.ie is Ireland’s no.1 automotive data supplier.

The recent merging of these three brands are helping to shape the future of how vehicles are bought and sold. As part of the Mediahuis Group, we have the backing and the reach to scale great heights within the Digital Marketplace and that’s our goal.

We have created this unique opportunity for the right candidate who thrives on delivering exceptional customer support and has a keen eye for detail while being extremely organised to assist in the provision of dealer websites, and ongoing updates and maintenance.

Our car dealer websites are built around our existing infrastructure to promote used car stock, as well as additional services such as online finance applications, service bookings and new car content.

The ideal candidate will have an understanding of the customer journey when searching for a new or used car to interpret customers’ needs regarding layout & design to create a detailed brief for our in-house website developers.

Join us to be part of a very exciting endeavour to become the biggest and the best in our field.

Role Responsibilities (Overview)

Liaise with car dealers to understand their specific needs regarding their new or upgraded website

Gather content and information relevant to the dealer and visualise how best to implement on their website

Collaborate with the client / dealer to understand their needs and communicate these to our in-house website development team via detailed and easy to understand brief outlining the design, layout and features of the new website

Maintaining of sites i.e. regular content updates, troubleshooting and general maintenance.

Review initial draft and present to dealer showcasing improvements, new features etc.

Offer feedback and suggestions to our web developers.

Thoroughly test websites during and after development.

Support and continue to maintain and update sites, even after they’ve been published.

Have an awareness of customer’s needs by identifying their core market, target audience to support in the design of their website.

Speak with our dealers to fully understand their needs and provide solutions.

Deal with third parties and other stakeholders; proactively contact web hosts and dealers’ own IT support where required.

Ensure that sites adhere to brand guidelines and GDPR.

Be creative; identify features that could help improve our website offering.

Be resilient; manage unresponsive dealers and 3rd parties to ensure project completion.

Experience & Qualifications (Minimum Experience & Essential Knowledge)

2+ years’ experience in a customer facing environment

Experience in similar role preferable but not necessary

Exceptional customer service skills

Strong time management skills

WordPress websites and plugins (not essential)

Skills

Fluent English and strong communication skills

Good presentation skills

Highly motivated

Target focused; Solution driven

Ability to form excellent relationships with stakeholders and cross-functional teams