Medical Aesthetics Clinic Hiring for Patient Care Coordinator/Receptionist at Mercer Island, WA Full Time

Patient Care Coordinator or Patient Liaison

Primary Responsibilities:

• Set the stage for an exceptional patient experience by ensuring the reception desk and waiting area is clean and well organized
• Warmly greet arriving patients, retrieve charts and secure updated demographic information as appropriate
• Alert provider patient is ready when pre-visit paperwork is complete
• They put together care plans and packages and explain the plan and the financial responsibilities and options to the patients and their family, answering questions and carefully documenting each step.
• Check out departing patients, assist with skin care purchases and schedule follow-up visits.
• Review next day appointments, prepare charts, print superbills and related forms
• Issue new medical record numbers. Create new charts.
• Organize loose documents in completed charts, file completed charts.
• Respond to Inbound Inquiries, Schedule and Confirm Appointments
• Answer telephone calls and respond to webchat inquiries and emails from patients. In doing so, credential the practice and providers, answer questions within scope of knowledge, share personal experience with procedures, and provide information that helps patients schedule appointments when appropriate for the patient and practice. Handle other inquiries and issues in accordance with practice policies.
• Add new patients to EMR, verify and update demographic info for existing patients.
• Schedule appointments in EMR, email New Patient packages, Pre/Post Instructions, FAQs, etc.
• Cancel and reschedule appointments, collect deposits, communicate practice policies for late cancellations and no shows when applicable.
• Review appt confirmations, contact patients who have not confirmed.
• Work collaboratively with the Marketing Director to develop verbal and written responses to common questions which inform patients and assist their decisions.
• Perform all scheduling activities in accordance with the applicable policies and guidance documents. Assist management if revising documents becomes necessary to reflect current practices. Marketing and Patient Follow-Up
• Work closely with Marketing Director to ensure consistency in brand messaging and positioning
• Proactively follow-up open inquiries by phone, text and email on continuing basis
• Follow-up new patient consults by telephone/text/email
• Follow-up select procedures by telephone/text/email
• Marketing follow-up (expiring loyalty program points, retention, promotions, etc.)
• Assist with practice events, managing RSVPs and attendee follow-up.
• Prepare/mail thank you cards
• Maintain clean, organized, clutter-free work space

Required Proficiencies:

• Teamwork to coordinate with Doctors, Nurses and other health care personnel
• Strong verbal communication skills to communicate with patients and the health care team
• Professional appearance
• People skills to connect emotionally with patients and health care personnel
• Leadership
• Management skills
• Counseling skills
• Time-management skill
• Proficient with office equipment including fax, scanner, copier, printer, telephone, credit card terminals.
• Warm, friendly, outgoing and energetic personality

Job Type: Full-time

Pay: $24.00 – $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Free parking
• Health insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Uniform allowance
• Vision insurance

Healthcare setting:

• Medical office
• Med spa
• Private practice

Schedule:

• 8 hour shift
• Day shift

Work Location: One location