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Mednow Looking for Customer Support Representative (Toronto) at Toronto, ON Full Time
Mednow is a people-first health tech start-up making waves in the Pharmacy space. Think of us as Canada’s neighbourhood pharmacy, built by pharmacists and operating online. We over-deliver in every way, from holistic personal care to free, often same day delivery of people’s vital medications and other pharmacy needs. We’re on a mission to get people the care they deserve. Here’s how you can help…
We are looking for a Customer Support Representative.
The Customer Support Representative, reporting to a Pharmacy Manager at Mednow, will be responsible for supporting hundreds of patients. We pride ourselves on our customer service, rooted in our core value of putting “people first, always”, this position plays a key role in making sure our patients always experience our 5-star customer service.
We can rely on you to:
- Listen to inbound and outbound phone patients, understand their needs, and resolve any challenges they’re facing by either addressing them yourself or redirecting them to the right place. Don’t forget to make sure they always feel heard.
- Channel your inner techie and use our systems to document all patient interactions, so that not a single detail is missed!
- Follow our scripts, policies, and procedures to deliver customer service the Mednow way
What you bring to the table:
- You’re passionate and understand life at a fast-growing company
- You’re accustomed to being a small department and wearing multiple hats
- You have never encountered a problem you couldn’t solve
- You have next level attention to detail and are not afraid to take initiative and be proactive
Basically, you’re excited to support a team and make an impact.
Your must haves:
- Customer service oriented (empathetic, responsive, patient, and considerate)
- Tech savvy; you can comfortably navigate between Google Suite, Excel, a CRM, and any other software that gets thrown your way
- Experience in customer service, technical support, inside sales, and/or administrative support
- Excellent communication skills; written and oral
You’ll get bonus points for:
- Experience in health tech
What it’s like working at Mednow:
- Find out first hand why we’ve been certified as a Great Place to Work for Start-ups and Women
- Our approach is people-first always. You’ll work with an inspiring and diverse team who are excited to come to work every day and passionate about what we do and the patients we serve
- As a growing company we strive to always communicate responsibly; do what’s right, not what’s easy; and innovate with purpose
- You’ll have the opportunity to be a key part of an exciting time with lots of opportunities for personal and professional growth
At Mednow, we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you meet the minimum requirements and your experience is close to what you see listed here, please still consider applying.
Diversity of experience and skills combined with passion is key to innovation and excellence; therefore, we encourage people from all abilities and backgrounds to apply to our positions. If you require accessibility or other accommodations during the interview process please let our People team know.
Applied? Here’s what’s next!
Now that you have applied, your application will be reviewed by our Talent Acquisition team and they will reach out to you directly! In the meantime, get to know us by visiting our website https://mednow.ca/
If you have any questions, please feel free to reach out to our People Team at [email protected].
