Meduit Hiring for Patient Service Representative Job at Ithaca, NY Full Time

ROLE SUMMARY

· Exceptional customer service skills.

· Excellent communication skills.

· Strong multitasking skills and attention to detail.

· Computer proficiency; Excel, Word, and Outlook.

· Performs clerical duties such as copying, emailing, sorting of correspondence.

· Serves as a relationship builder with the client staff to ensure cooperation and timely response.

· Goal driven.

KEY ACCOUNTABILITIES

· Maintains professional knowledge and fully complies regarding health care billing, coding, procedures, insurance carriers, HIPPA regulations and all local, state, and federal programs

· Handling sensitive information in a confidential manner

· Needs to multitask while maintaining the highest level of accuracy and attention to detail

· Must have time management skills and the ability to prioritize work

· Must take initiative to work individually and in a team environment

· Maintain attention to detail for accurate information, reporting each call into database software

· Making outbound calls

· Receiving inbound calls

· Identifying consumer payment plans

· Setting up consumer payments over the phone

· Provide information to Client Services as needed

· Meets or exceeds metric goals

COMPETENCIES

· Dependable

· Deadline

· Productivity oriented

· Reasoning ability

· Language skills: written and verbal

· Adaptability

· Mathematical skills

· Computer skills

SUCCESS MEASURES

· The following competencies need to be demonstrated:

o Quality: Demonstrate accuracy and thoroughness. Look for ways to improve and promote quality. Apply feedback to improve performance. Monitor your work to ensure quality.

o Quantity: Meet productivity standards. Complete work in a timely manner. Strive to increase productivity.

o Dependability: Follow instruction and response to management direction. Take responsibility for your own actions. Keep commitments you make. Commit to long hours of work when necessary, to reach goals. Complete tasks on time or notify the appropriate person with an alternate plan.

o Planning/Organizing: Prioritize and plan work activities. Use time efficiently. Set goals and objectives. Develop realistic action plans.

o Teamwork: Balance team and individual responsibilities. Exhibit objectivity and openness to others’ views. Give and welcome feedback. Contribute to building a positive team spirit. Put the success of the team above your own interests. Support everyone’s efforts to succeed.

QUALIFICATIONS

· Education and experience- High school diploma or general education degree (GED) and one to three years related experience.

· Ability to read and comprehend instructions, correspondence, and emails, including the ability to write correspondence.

· Ability to add, subtract, multiply, and divide in all units of measure, understanding the debit v. credit calculations.

· Ability to apply common sense understanding to carry out detailed written or verbal instructions.

· To perform this job successfully you should have knowledge of Excel, Word, Outlook, as well as the internal systems of both the client and the company.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No