Memorial Hospital of Jacksonville Hiring for Virtual Scheduler at Jacksonville, FL Full Time

Introduction

Do you want to join an organization that invests in you as a(an) Virtual Scheduler? At Work from Home, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

At Work from Home, we want to ensure your needs are met. We offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

Medical, Dental, Vision, Life Insurance and Flexible Spending

Paid Time Off (PTO) and Personal Leave

401K (100% annual match – 3% to 9% of pay based on years of service)

Academic Assistance and Reimbursements for Tuition and Student Loans

Employee Discounts including Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.

Home, Auto, and Pet Insurance

Employee Stock Purchase Program (ESPP)

Short Term & Long Term Disability coverage

Adoption Assistance

Legal Benefits and lots more!

Learn more about Employee Benefits

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Virtual Scheduler like you to be a part of our team.

Job Summary and Qualifications

As a Scheduler, you will be responsible for scheduling patient testing/procedures/admissions; obtaining pre-cert/authorization numbers and entering in the scheduling or registration system; obtaining and entering accurate insurance information; answering incoming phone calls.

In this role you will:

• Answer incoming calls in a timely and professional manner
• Schedules all patients for ancillary, surgical and medical testing/procedures through the applicable scheduling module (i.e. Meditech)
• Select accurate insurance carrier plans and informs the patient or physician office staff of any carrier that is out of network
• Inform the physician office staff or patient of any testing requirements according to the instructions and queries in the scheduling module
• Ensure that any edits are performed in the scheduling module
• Ensure physician orders are indexed appropriately
• Maintain knowledge of the scheduling reports for the next day to ensure department readiness in the event of any unscheduled Meditech down-time
• Work closely with the physician office staff to ensure that pre-cert/authorization numbers are entered in the scheduling or registration system
• Select the correct patient medical record number consistently
• Maintain open communication with the registration staff regarding those unscheduled patients presenting for services to ensure appropriate testing is performed and times are available
• Utilize appropriate method/tool to communicate with Patient Access and other facility departments as necessary
• Edit medical accounts to appropriate status per facility or SSC standards and guidelines – • Receive, maintain, and index physician orders per facility and SSC standards and guidelines
• Attends in-service presentations, and completes mandatory education week
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
• Other duties as assigned

Qualifications – External

• High school diploma or GED preferred
• Minimum one year related experience required, preferably in healthcare. Relevant education may substitute experience required.

“Good people beget good people.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Virtual Scheduler opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.