Mercury Looking for Customer Lifecycle Consultant at Newmarket, Auckland Full Time

Looking to further development your skills in customer retention?

We are looking for motivated people who know what it takes to make customers want to stay with us. You are a natural at making customers feel valued and listened to, and have a passion for creating great memories.

This is a target driven role, with a base salary plus monthly incentives based on your performance. You will have the opportunity to work across our phone, email and chat channels.

Ideally you will be able to demonstrate:

• Experience in retaining customers and cross selling products and services
• Ability to make the complex simple when talking with customers, and adapting the way you communicate to suit your customer.
• Resilience and adapting to change
• Passion for creating great customer memories

Mercury Offers:

• A diverse workplace where your unique abilities and talents will be recognised and encouraged
• The opportunities, career paths and facilities associated with working for one of New Zealand’s largest energy providers
• Additional 5 days leave per annum (MyDays)
• $400 one off tax-free payment towards setting up your home office
• Discounted health insurance and free life and income insurance
• Excellent well-being programme including up to $100 annual check ups

Mercury is a learning organisation that is committed to providing you with opportunities to grow and develop that will benefit you now and in the future. Part of your role includes building your skillset and mindset through a variety of ways. We believe this creates an energised, innovative and agile work environment where you will feel valued.

At Mercury, we believe that having a team of individuals with different backgrounds, experience and capability working together makes us stronger and better as an organisation. We know that some candidates may only apply for a role if they meet all of the criteria. If you have a passion for creating Energy Freedom and want to join our team, we encourage you to apply for any role that matches your skills, capabilities and interests, even if you aren’t sure if you meet all of the criteria.

A full position description is available on our Career Page.