Summary:
Research Program Managers build and scale global research programs to strengthen the impact of our world-class UX Research team. We do this by implementing operational systems, connecting teams and knowledge, and problem-solving operational hurdles to enable Researchers to do their most impactful work. In this role, you will work closely with key stakeholders in Sourcing, Legal, and Finance to operationalize the vendor engagement experience. We’re looking for someone that is able to facilitate our teams’ best work by driving and delivering projects to completion – managing timelines, anticipating project issues and resolving them, connecting resources to research needs, and removing barriers to doing great work. The ideal candidate has a track record of building strategic programs from the ground up and is comfortable navigating ambiguous environments, managing short- and long-term project milestones, and identifying solutions to remove challenging Research roadblocks. This role requires project and program management experience and broad knowledge of vendor management. Communication skills, relationship management, the ability to manage complex logistics through an organized approach are mandatory.
Required Skills:
Business Operations Program Manager, Vendor Management Responsibilities:
Create, scale and execute strategic programs to develop, implement and operationalize vendor management solutions
Collaborate with cross-functional partners in Sourcing, Legal, and Global Vendors to ensure program success through strong performance management and governance methodologies
Manage vendor negotiations and guide solutions that impact financial success
Partner with leadership teams to assess and improve vendor engagement experience
Proactively manage expectations: define clear program roadmaps, provide frequent program updates, identify and communicate risks and adjustments, and ensure commitments are delivered
Proactively develop education initiatives and resources around Vendor policies and best practices
Partner with global Research Operations Program Managers to identify shared Vendor challenges and develop solutions
Facilitate relationships between Business Operations programs, move initiatives forward, find resources, escalate to appropriate owners early and resolve open issues that prevent progress
Prioritize competing needs with good reasoning and creative solutions
Minimum Qualifications:
Minimum Qualifications:
6+ years of relevant or related Program or Project Management experience
Demonstrable experience owning high-impact, time sensitive escalations and driving alignment by facilitating challenging stakeholder conversations
Experience working in compliance or regulatory environments with diverse stakeholders
Track record of building scalable operations, familiarity with complex process development, implementation and iterative improvement
Experience developing effective partnerships with peers and senior stakeholders and collaborating with cross-functional teams across multiple locations
Experience juggling competing priorities and effectively managing stakeholders expectations through an organized approach
Communication skills for interacting with, influencing and tailoring messaging to researchers, cross functional stakeholders, senior management, and external partners
Experience with Microsoft Office Suite
Proven experience with data analysis, SQL and Data Visualization Tools (Tableau, Salesforce, etc.)
Preferred Qualifications:
Preferred Qualifications:
3+ year vendor partnerships, or in-house agency experience
Experience working with International partners and teams
Experience working directly with UX researchers and/or product designers
Industry: Internet
Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].
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