Metroland Media Group Ltd. Looking for Customer Service Representative – Remote at Toronto, ON Full Time

Metroland Media is a dynamic Media Company delivering vital business and community information to millions of readers across Ontario each week. With a healthy product offering in-print, online, trade shows and distribution networks, no target is unreachable. We are Ontario’s largest and most successful community news and information source, provides local news and multi-media marketing solutions in Canada’s heartland.

Metroland’s diverse array of online products are visited by over 4 million unique visitors each month and print products are in the hands of more than 4.5 million customers a week. We are continuously bringing new and acquired online products to market to provide our customers with a one-stop, comprehensive marketing solution. To connect with us, visit www.metroland.com

Our Commitment To Diversity

We strive to be a leader in building and cultivating an employee community framed around fairness, support and opportunity. We believe that what makes us different, makes a difference. And as a team, the diversity of our backgrounds, interests and experiences is what enriches our work, and our workplaces. We welcome all, and we strive for an inclusive culture that allows individual growth and shared success.

Job Description

We are currently seeking an energetic Customer Service Representative. This is a part-time position with our North York/Toronto team working remotely up to 29 hours per week. The successful candidate must be available for Monday, Friday, and Saturday shifts.

Duties and Responsibilities

First point of contact answering general telephone and email inquiries, providing solutions in a timely and professional manner

Provide excellent telephone etiquette in addition to maintaining positive relationships with customers

Accurately update and verify customer information and manage additional Excel tracking sheets and internal database

Communicate with managers and colleagues regarding client data and confirmation of information

As part of this role, you will be required to handle credit card information. Metroland Media is a PCI compliant company, and requires employees in this role to take PCI training to handle cards in a safe and compliant manner

Complete all duties in accordance with our Health and Safety policies and the Occupational Health and Safety Act

Qualifications

Minimum of High School diploma an asset

On the job training provided

Proficient with Microsoft Word and Outlook

Superior customer service and telephone etiquette

A competent listener and strong administrative skills by accurately updating and maintaining information

Detail oriented in a fast-paced team environment with opportunities to build positive team relationships

Effective communications and interpersonal skills in a team environment and the ability to manage time

Successfully handle confidential information and use appropriate discretion

Benefits

Attractive Health Benefits Plans

Employee Assistance Program

CAAT Pension Plan

Remote work

Compensation

$15.00 per hour

Additional Information

AODA

Torstar Group of Companies is committed to providing an inclusive and barrier-free recruitment process ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with Accessibility for Ontarians with Disabilities Act and Ontario Human Rights Code we will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the hiring manager upon scheduling the interview of your requirements.

COVID-19

Torstar Corporation remains committed to its employees and to providing a safe workplace. As of November 30, 2021, candidates for employment are required to be fully vaccinated against COVID-19 and successful candidates must agree to obtain any additional vaccinations or booster dose(s) that may be required. Proof of such vaccination will be required. We will make accommodation for qualifying medical or religious exemptions.