MGM Resorts International Hiring for Assistant General Manager Pool Operations – The Cosmopolitan at Las Vegas, Nevada Full Time

PRIMARY PURPOSE:

The Pool Operations Manager is responsible for managing the daily operations for all aspects of the pool and pool operations while meeting the demands and expectations of a Forbes Five-Star hotel. All duties are to be performed in accordance with department and property policies, practices, and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Supervise employees to ensure they are alert to all their duties and adhere to Company policies and procedures regarding the safety, health, and welfare of the guest and the property.

• Operate smooth, efficient, and cost-effective operations; including labor management, supervision of all aspects of services, and inventory control.

• Manage the department staffing in the most efficient way, minimizing expenses in order to surpass budgeted objectives.

• Responsible for ensuring the department properly executes all requests made by VIP Services, Executives, etc.

• Oversee and be accountable for successful Convention Sales event set up and tear down for pool events to include: o Managing the coordination with outside vendors and Banquets for staffing and uniforms.

• Managing Pool staffing to assist with the removal of chairs and reset of chairs

• Managing check-in process at Security and issuance of badges

• Managing the BPO process and distribution of sign-in sheets for outside companies

• Managing the pool deck rentals for events

• Monitor, document, and notify the Director of Pool Operations of any problems that may impact or jeopardize the achievement of current and future departmental objectives.

• Manage opening/closing duties of the pool area and ensure the proper appearance of the pool deck throughout the shift.

• Assist the Director with the implementation and ongoing management of the Opera reservation system.

• Oversee the daily updates to the website and coordinate with management for night-end.

• Partner with Enterprise Analytics to determine cabana and chair rates to effectively yield and drive revenue.

• Coordinate maintenance and repair of the pool deck and facilities.

• Provides input into strategic plans to grow revenue streams, effectively recognize areas of opportunity for cost containment in order to surpass budgeted objectives, and maximize EBITDA.

• Assist director with Opera configuration and Mystique for cabana yielding and inventory counts.

• Supports departmental strategies for guest service, team cooperation, financial responsibility, and asset management.

• Understanding the policies, ideologies, and goals of MGM Resorts International.

• Review reports generated by the property and Company to ensure proper execution of services, distribution of departmental reports, and accuracy.

• Participate in the property’s sustainability initiative through energy conservation and the use of recycling programs and materials.

• Assist the Director with critical path timelines which parallel the development and implementation of any design and new concept work.

• Manage guest service standards and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction and consistency with Forbes Five Star and AAA Five Diamond standards.

• Provides input into ways to further enrich the guest experience and offer extraordinary guest experiences, with a focus on retention of Forbes Five Star and AAA Five Diamond ratings and brand attributes.

• Work closely with all departments that are essential to ensuring a positive guest experience.

• Corrects or modifies systems and structures that create problems or impede commitment to excellence in.

• Oversee Human Resources responsibilities for the specifically assigned areas; create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company’s diversity commitment.

• Responsible for team member development including hiring, firing, coaching, offering recommendations, promoting, and/or accountable for any changes to an employee’s status.

• Conduct performance evaluations in accordance with property and company guidelines, and maintain employee files; provide positive follow-up guidelines for opportunities for employee improvement.

• Facilitate and maintain consistent pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area and to be in compliance with health district regulations which include: Monthly In-Service Training for all Lifeguard Staff.

• Mentor and develop supervisory staff regarding leadership, consistency, training, and overall departmental standards and policies.

• Conduct quality hiring, staff training, and processes that encompass the Company’s diversity commitment.

• Promote a work environment that encourages positivity, teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.

MINIMUM REQUIREMENTS:

• Bachelor’s degree or equivalent experience

• Two (2) years of prior relevant experience

• Ability to work varied shifts, including weekends and holidays.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• CPR/Lifesaving/First aid

• Alcohol Awareness

• Food Handler

MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email [email protected]