Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.
The Industry Solutions Organization helps Microsoft customers around the world get the best outcomes from their investments in the latest Microsoft cloud technologies. We focus on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and a great customer experience.
As part of the team, you will be a key leader in the largest Security team in Industry Solutions Organization, learn in a fast paced, live-site focused environment, deliver customer value with everything we do and help protect Microsoft’s enterprise customers.
The job provides an opportunity to:
Impact on one of the fastest growing teams in Industry Solutions that is critical to the Microsoft Security strategy.
Work in a world class team of Security Analysts, Architects, Incident Responders, and leadership that will help you grow your career.
Be part of a dynamic Security community that will enable you to learn, collaborate, and contribute with the top minds in the industry.
We are looking for someone who is highly customer focused with the right combination of curiosity, technical aptitude, and communication skills to become a Security Delivery Manager in the Security Service Line within the Industry Solutions Organization.
You will be part of a high-performing security organization and will be in a role that is focused on customer success and satisfaction. Since we are a security team, we focus a good deal on security technologies, so the ideal candidate will have strong Cybersecurity experience addressing complex customer scenarios in delivery and/or operations capacity. What’s also super important is that you can show empathy for customers, their business outcomes, and plans, and are proficient at guiding teamwork to deliver great security outcomes for our customers.
We are a team of fun, dynamic, supportive community of Program Managers, Architects, Incident Responders, Security Analysts, and our Leadership is committed to delivering the best Security solutions and services to our customers. We get to develop and run innovative Security services at extremely large scale for our enterprise customers, which presents challenges we love to solve.
If this sounds like the right environment for you, please join us.
As a Security Delivery Manager, you will:
Engages with customer stakeholders to develop partnerships, leveraging broad technical expertise. Manages escalations or ensures resolution of escalations with customer stakeholders through tailored corrective action (e.g., education) and overcomes ambiguous situations as needed. Learns to leverage project sponsors and internal network to influence stakeholders and resolve situations.
Lead Service Onboarding and ongoing Operations – Deliver exceptional service delivery experiences through teamwork, delivery excellence, seamless coordination across Customer & Microsoft, our Partners and delivering exceptional Customer experience throughout Onboarding and Operations.
Drives customer satisfaction by engaging with customers stakeholders in a positive manner, reviewing and analyzing customer feedback, and leveraging trusted relationships with key internal resources to act as the voice of the customer. Manages expectations with political sensitivity by leading Conditions of Satisfaction (COSs) discussions with customer, and documenting, executing, and monitoring accordingly.
Understand the customers’ business priorities and strategies, plan Security programs and foster partnerships with broader security teams and partners to strengthen Customer’s security posture, with an eye toward enabling the business.
Expand strategic customer relationships to drive larger impact for the customer.
Partner with other roles in your team and in the broader Microsoft organization to ensure Customer success in the acquisition, implementation, and consumption of Microsoft’s Security solutions with an aim to protect our customers. Your ability to anticipate issues and challenges, excellence in driving for results, and cross-team collaboration will be essential to your success.
Be a voice of customer and field in sharing insights and recommended practices with Security teams across Microsoft to evolve programs, product and Services that support Security Service Line.
Capture customer enablement stories including realized business transformation and the observed recommended practices around architecture, Onboarding and Operational practices.
Build thought leadership and mindshare through engagements with the broader Microsoft ecosystem including partners.
Embody our culture and values
Bachelor’s Degree in related field AND 3+ years experience in project management
OR Master’s Degree in related field AND 2+ years experience in project management
OR Doctorate Degree in related field
OR equivalent experience
5+ years of experience in complex technical engagements, addressing complex customer scenarios of which minimum of 3+ years of delivery, operations management, particularly security operations, and/or program management.
High-level of understanding of broad Security concepts, including Zero Trust, MITRE ATT&CK framework, and Secure-by-Design.
Demonstrated record of effective communication with business and technical leaders at all levels within large enterprises particularly within senior leaders (“C-level”).
Ability to create effective relationships, listen, influence, and collaborate internally and externally at all organizational levels.
Proficient in leading people with the ability to inspire confidence in senior leaders and motivate a multi-area team.
Experience collaborating with Customers, Partners & Teams across the aligned geographic region.
Technical enterprise experience in Threat Protection, Security Information and Event Management (SIEM), Security Orchestration, Automation, and Response (SOAR), Monitoring, Cloud Security, Compliance, and Identity and Access Management.
Bachelor’s degree or equivalent work experience. Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
Certification in one or more of the technologies: Microsoft Azure Security Technologies, Microsoft M365 Security Technologies, Cloud Security, CISSP, OCSP, CEH, GIAC Certifications, CCISO, CISM, Incident Response.
The salary for this role in the state of Colorado is between $105800 and $175300.
At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.
Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work. US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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