Microsoft Corporation Hiring for Technology Consulting at San Jose, California Full Time

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG).

Microsoft Federal is committed to ensuring its resources – including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment – Civilian, Defense, or intelligence community.

We’re hiring Consultants and Senior Consultants

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

The Consultant Role

The Microsoft Services Consultant delivers technical solutions to customers allowing them to maximize their investment in Microsoft technologies. Building upon solid IT project experience relative to their level, the consultant leads customers in the delivery / implementation of high-quality engagements around Microsoft’s solution areas, technologies, services, and products in diverse client environments. The Consultant designs and develops integrated solutions understanding the relevant application development, infrastructure, and operation implications of the solution using Microsoft Sure Step methodology in complex customer environments.

Responsibilities

Responsibilities

• Demonstrate analysis and experience in principles of Dynamics 365 Customer Engagement (CE/CRM) and related technologies to provide detailed reliable options and scoping/estimates for solution implementations

• Drive/participate in client workshops to demonstrate product capabilities

• Analyze customer business requirements and design technical solutions to meet business goals and objectives including functional/non-functional requirements in alignment with architectural standards

• Disposition requirements to be addressed by out of the box features via standard configuration as well as customization including the proper customization technique

• Support the development of test scenarios/scripts and coordinate/drive client solution testing

• Develop appropriate requirements design, testing and deployment quality documentation to support the solution delivery.

• Provide subject matter expertise to customers including technologies and implementation methodologies to successfully implement CRM solutions

• Effectively work with team members including partners, customers and leaders to proactively identify and mitigate/resolve risks and issues

• Consume and contribute best/recommended practices, lessons learned, and intellectual property (IP) to the global Microsoft community with a focus on continuous improvement

• Foster client relationships and engage with all levels of Microsoft and client stakeholders to drive solution success

Qualifications

Qualifications

• Stakeholder management, communication and executive presentation skills

• Knowledge of competing products/solutions and industry trends

• Previous track record delivering some portion of a CRM solutionusing industry standard implementation methodologies(Sure Step 365, Agile and Waterfall)

• Successfully demonstrated participation or some leadership in CRM projects for customers

• Demonstrated success managing/delivering difficult conversations and driving effective solutions to business problems

• Functional/Technical skills including knowledge/mastery of these technologies in the context of CRM:

• Power Platform – PowerApps, Power BI, Microsoft Flow

• AzureData Storage – Common Data Service, SQL, Cosmos, Blob

• Azure Services – Key Vault, Web Applications, Service Bus, Virtual Machines, Application Insights

• CRM Development -Configuration,Plug-in,Workflows,JavaScript,C#, HTML

• .NET areas/ Web Applications,REST API

• SSIS and related data migration techniques and strategies

• DevOps – Azure DevOps, CI/CD, Unit/UI Testing

• The successful candidate will have a BS/BA degree or equivalent work experience

• Minimum of 2 years and up to 5+ years relevant work experience with CRM large scale enterprise implementations

• The successful candidate will have relevant analysis, design, develop, test, deploy, operate implementation experience in CRM based solutions including areas such as Case Management, Sales Productivity, Citizen Services, Field Services, Project Service Automation, Customer Care, and Contact Center or equivalent developer skills.

• Experience working in a Services organization in a consulting capacity is strongly preferred

• Experience working on multi-phase implementations is preferred

Travel is based on customer requirements.

For candidates within commuting distance to the DC area, will experience less overnight travel.

But still must be willing to do overnight travel as needed.

For candidates not local to the DC area, must be willing and able to overnight travel. This is typically, over the duration of a work week, this is 3 nights in a hotel, 4 days on-site with the customer, and the 5 th day working remotely from a home office

US Citizenship:

The successful candidate must be a U.S. Citizen. Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.

Cloud Screening:

Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.

Candidates selected for this position must comply with Federal Executive Order 14042 mandating that federal contractors and subcontractors receive the COVID-19 vaccine by being fully vaccinated before their date of hire, or work with Microsoft to receive an approved religious or medical accommodation.

The salary for this role in the state of Colorado is between $92,600 to $187,700. At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work.US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.