Mid-East Commission Hiring for Business Services Specialist Job at Washington, NC Full Time

BUSINESS SERVICES SPECIALIST

General Statement of Duties

Performs technical and informational work serving as a resource connection for local area business and entrepreneurial ventures, and providing oversight and monitoring of the Incumbent Worker Program.

Distinguishing Features of the Class

An employee in this class serves as a consultant and point of contact to new and existing business, connecting them to various no or low cost services offered by the state and other government agencies or private entities. The employee meets with local area businesses to discuss specific workforce and business strategies and needs such as market data, trends analysis, employees or new markets development, and attempts to locate resources to meet the needs. The employee also provides communication, oversight and monitoring of the Incumbent Worker Program that offers local business funds for skills upgrades for current employees. Work includes staffing the Workforce Development Board and includes considerable research and on-site assistance on various job programs. Work is performed in accordance with state and federal guidelines and organizational policies and procedures, and is performed under the general guidance of the Workforce Development and reviewed by client and community acceptance, compliance with regulations, and program effectiveness.

Duties and Responsibilities

Essential Duties and Tasks

Markets the regions’ Workforce Development Board and it’s workforce programs to area businesses; meets with local businesses to assess needs, concerns and/or assistance needed; prepares trend analyses, reports and other projections; communicates business needs to appropriate NCWorks Center and Workforce Development staff.

Assists NCWorks Center staff and businesses with developing work experience opportunities, on-the-job training and incumbent worker training programs.

Conducts research and develops surveys and compiles results to determine business needs and expectations; serves as point of contact for labor market information.

Assists with development and review of Incumbent Worker Program applications and contract preparation; implements approved worker projects including monitoring projects and preparing written reports.

Assesses employment and training needs of employers to identify gaps in employer and business services; researches labor market trends and recommends strategies to improve employer services.

Participates in Rapid Response activities to businesses in the event of a closure or major layoff.

Prepares a variety of reports on program services.

Attends meetings on behalf of the Workforce Development Board and Mid-East Commission and serves on committees as needed.

Maintains a comprehensive, current knowledge of applicable business laws/regulations; maintains an awareness of new trends and advances in the global economy; reads professional literature; maintains professional affiliations; attends workshops and training sessions as appropriate.

Additional Job Duties

Performs related duties as required.

Recruitment and Selection Guidelines

Knowledges, Skills, and Abilities

Considerable knowledge of business and production practices, human resources needs, and market and trend analysis.

Considerable knowledge of WIOA programs and rules and regulations.

Knowledge of the principles of program planning, design, and evaluation.

Considerable knowledge of the physical, economic, and social characteristics of the service delivery area.

Considerable knowledge of the application and use of information technology to research, program evaluation, monitoring and reporting.

Ability to utilize a variety of advisory data and information, such as business periodicals, business laws and financial regulations, computer documentation, and labor market information.

Ability to exercise the judgment, decisiveness and creativity required in situations involving evaluation of information against measurable or verifiable criteria.

Ability to establish and maintain effective working relationships with agencies, local governments, private industry, general public, state agencies, and other Commission personnel.

Ability to build and maintain cooperative and effective public relations with the community.

Ability to establish and maintain effective data collection and records management systems and prepare technical reports and documents.

Physical Requirements

Must be able to physically perform the basic life operational functions of lifting, talking, fingering, stooping, researching, walking and hearing repetitive motions.

Must be able to perform sedentary work and exert up to 10 pounds of force occasionally.

Must possess the visual acuity to perform extensive reading, conduct inspections and perform administrative, and computer work.

Desirable Education and Experience

Graduation from a college or university with a degree business administration, business management, industrial technology and experience in a business or manufacturing setting, preferably including experience that includes job placement, job training activities, statistical analysis, and analysis of labor market, or an equivalent combination of education and experience.

Special Requirement

Possession of a valid North Carolina driver’s license.

Job Type: Full-time

Pay: From $45,195.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location