Mike Alsop Automotive Hiring for Automotive Service Consultant Job at Terre Haute, IN , Brazil Full Time

The Mike Alsop Auto Group is looking for a personable Service Consultant at Mike Alsop Rockville Chevrolet in our Rockville, Indiana location. If you have demonstrated experience as a service consultant with a proven record providing exceptional customer service, Mike Alsop Auto Group may be the place for you. We are seeking candidates with a passion for automotive care and want to provide excellent customer service.

The Service Consultant will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers’ concerns with accurate repair descriptions. The Service Consultant’s responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test-driving cars. To be a successful Service Consultant for Mike Also Rockville Chevrolet, you should have excellent customer service, interpersonal, critical thinking, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.

BENEFITS

• Medical, Dental, Vision after 30 days of employment

• AD&D, Vision and Basic Life covered by Employer for Employee only (can buy extra coverage for family)

• Paid Time Off

RECOMMENDED SKILLS & QUALIFICATIONS

• Excellent customer service, interpersonal and communication skills

• Strong Organizational, decision making, and problem-solving skills

• A strong understanding of automotive technology and the automotive industry

• The ability to communicate with mechanics, customers, and management

• Proficiency with industry-specific software

RESPONSBILITIES

• Greeting Customers and scheduling service appointments

• Consulting with mechanics regarding necessary repairs and possible alternative to expensive repairs

• Cataloging customers concerns and comments

• Writing service repair orders and descriptions of problems and repairs

• Translating customers’ repair problems into standard repair terminology

• Explain repairs to customer and estimate the cost and time needed for repairs

• Handling customer complaints

• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up

• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car

• Managing and overseeing the dealership’s workflow and schedule

• Calling customers to advise them about service changes or car pick-up times.

• Maintaining positive customer relationships to ensure repeat business.

• Ensuring all details on services rendered and costs are related to customers and processing their payments.

• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

The position of the Service Consultant is vital in The Dealership’s commitment to provide excellent customer service to every customer and comply with the various Federal, State, and General Motors standards. It is the responsibility of a Service Consultant to be informed and ensure that all information and processes are accurate.

Job Type: Full-time

Pay: $38,000.00 – $75,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• Weekends

Supplemental Pay:

• Bonus pay
• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

License/Certification:

• Driver’s License (Preferred)

Work Location:

• One location

Management:

• Ops Manager

Typical start time:

• 8AM

Typical end time:

• 5PM

Company’s website:

• https://www.alsopautogroup.com/

Benefit Conditions:

• Only full-time employees eligible