Milan Laser Hair Removal Hiring for Laser Support Specialist at Omaha, NE Full Time

Why Milan Laser Hair Removal?

When you’re an ambitious professional you want to work with the best. Milan is currently the premier laser hair removal provider with plans to rapidly expand throughout the nation.

Because it’s fun and progressive. We’re not like other companies where you’re just a number. We are seeking independent thinkers who can add true value to our team.

Because, benefits. Milan will take care of you with paid vacation, 401k, full health, dental and vision. Oh and free laser hair removal. You won’t find that at other corporate gigs.

Because, growing is good. We’re always expanding, improving and looking for people ready for a challenge. Our team members learn the business from the inside-out and as our business grows, the opportunities abound.

Summary:

Milan Laser is rapidly growing, and we are looking for a Laser Support Representative to join our Client Services team. The Laser Support Representative will be primarily responsible for taking laser support calls, and troubleshooting the laser fault or clinic concerns. The ideal candidate is analytically minded, solution oriented, hyper-organized and highly flexible with outstanding communication skills and able to prioritize and multitask. The demands of this role are best met by someone able to work independently with minimal supervision

Location: Omaha, NE

Pay: $25/hour

Status: Full-time / Non-Exempt

Hours: Monday-Friday: 8am-5pm, and Saturday on-call availability

Responsibilities:

• Taking inbound calls from Milan clinic team members and partnering to resolve Laser concerns or issues.
• Troubleshooting and resolving laser concerns by following workflows or deploying a technician for repair.
• Responsible for scheduling technicians to the clinics as needed and communicating with the fulfillment center on shipping the needed parts.
• Building strong relationships with the clinic employees by providing exceptional customer service
• Dedicated to delivering 5 star level customer service to our clinic staff.
• Work with a strong sense of urgency to quickly resolve issues
• Strong communication with Laser technicians to close the ticket or schedule follow-up as needed.
• Perform QA with the Clinic Managers and Medical Providers after the laser repair has been completed.
• Document and track recurring issues.
• Communicates regularly with the Director of Logistics regarding issues, concerns and repair outcomes.

Requirements:

• High school diploma
• Related experience and training in troubleshooting and providing help desk support or equivalent
• Experience in a high-paced customer service environment.
• Willingness to learn
• Ability to remain calm and reassuring during stressful situations
• Professional demeanor
• Excellent customer service skills
• Exceptional communication skills, both written and verbal
• Strong attention to detail and ability to multitask
• Ability to follow workflows

Benefits Include:

• Employees and their spouse or legal partner receive free laser hair removal services
• Medical, dental, vision, disability and life insurance within 30 days
• Paid time off starting immediately
• 401k retirement plan with vested employer match
• EXCEPTIONAL work environment!

All potential employees of Milan will be required to successfully pass a pre-employment background check prior to employment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

Equal Opportunity Employer