Milestone IT (Milestone Information Technology) Looking for Job Title: Level 1 Support Engineer (3-Week Contract) at Hastings, Hawke’s Bay, New Zealand Full Time

• Possibility of on-going work
• Excellent working environment
• Brilliant and supportive team

About Us: Our client is a leading global blue-chip business that is seeking an individual who is committed to delivering excellence in technology services available to start ASAP. They are seeking a talented and dedicated Level 1 Support Engineer to join their team for a 3-week contract to assist with a critical printer firmware upgrade project. This project may offer opportunities for extended employment based on performance.

Position Overview: As a Level 1 Support Engineer, you will be a crucial part of their IT team, supporting the rollout of a major change involving firmware upgrades for their printers. This project is essential to our client’s organization, and we are looking for a detail-oriented and customer-focused professional to ensure its success.

Key Responsibilities

• Collaborate with a team of IT professionals to execute the firmware upgrade project.
• Provide Level 1 support for end-users during the transition.
• Troubleshoot and resolve printer-related issues promptly.
• Assist with the documentation of the upgrade process.
• Maintain clear communication with team members and end-users.
• Provide exceptional customer service to all stakeholders.

Qualifications

• Proven experience in IT support, particularly in hardware and firmware upgrades.
• Knowledge of printer hardware and firmware is a plus.
• Excellent problem-solving and communication skills.
• Ability to work effectively both independently and as part of a team.
• A strong commitment to customer service.
• IT certifications (e.g., CompTIA A+, Microsoft Certified) are advantageous.

What We Offer

• Competitive hourly rate for the contract period.
• Opportunity to work with a dynamic and collaborative IT team.
• The chance to showcase your skills and potentially lead to extended employment.
• A supportive and inclusive work environment.

How to Apply: If you are a motivated Level 1 Support Engineer ready to take on this exciting contract opportunity in Hastings, New Zealand, we invite you to apply.

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact David Sparrius on (03) 9670 6682.