GENERAL SUMMARY
There has never been a more exciting time to join Millennium Health (MH). Bright and dedicated people, working together have created Millennium’s success. Our employees share a common goal of improving patients’ lives
The Customer Service Advocate (CSA) works in a Service Center environment and is the primary point of contact for inbound calls, Live Chat inquiries, and customer support tasks. The CSR’s daily objective is to provide a superior customer experience by collaborating with multiple cross functional operations teams to resolve customer issues. Customer support tasks include but are not limited to; new client set up, account and specimen management, clinical and billing support, shipping, equipment, and supply inquires. The ideal candidate will possess healthcare administrative and clerical support experience, be a self-starter, thrive in a fast pace customer-centric environment and embrace MH company values.
ESSENTIAL FUNCTIONS
The following are intended to be examples of the tasks for which the person in this position is responsible. These tasks are not intended to be complete or all-inclusive and do not preclude management from assigning other or related tasks and projects for which the individual has demonstrated competency through performance.
investigate order issues.
JOB PREVIEW
CSAs wears a headset, take 30-40 calls per day (at times back to back), access and enter information into multiple systems while addressing callers’ concerns in real time, adheres to strict break/ lunch schedules, and must follow company attendance policy. Coaching, development, and performance discussions take place on a monthly basis. Successful completion of classroom and Service Center training is required. Successful completion of all assigned refresher training is required. Available shifts are 5am-1:30pm, 6am-2:30pm, 7am-3:30pm, 7:30am-4pm, 8am-4:30pm, 8:30am-5pm and 10:30am-7pm. Assigned/Available shift will be disclosed at time of interview.
QUALIFICATIONS
EDUCATION
Associated degree or equivalent experience required
EXPERIENCE
REQUIRED SKILLS/KNOWLEDGE/ABILITIES
writing with customers, partners, and peers.
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PHYSICAL & MENTAL REQUIREMENTS
ESSENTIAL PHYSICAL & MENTAL REQUIREMENTS:
Millennium Health is an Equal Opportunity/Affirmative Action Employer and E-verify participant. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.
https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Job Type: Full-time
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