MindBeacon Hiring For CloudMD | Intake Operations Administrator (6 mos. contract) at Toronto, ON Full Time

Type: Contract – 6 months

Location: Canada (remote)

The Role:

The Clinical Intake team is looking to add an Intake Operations Administrator to our team! Reporting into our Operations Manager – Clinical Administration, we’re looking for a highly-organized, task focused, and enthusiastic individual to provide administrative and client support to our MindBeacon Intake team! This is the team that ensures all clients are attended to, liaise with therapists, and leads across all services. As an innovative and growing company, there is no shortage of new projects or learning opportunities for those who are eager – you won’t sit still very long at MindBeacon!

**This position is remote and open to applicants across Canada**

An Overview of the Key Responsibilities

• Provide administrative support to the MindBeacon Intake Team
• Lead with compassion and care in all client communications, at times acting as the first point of contact to MindBeacon
• Facilitate clarifying and/or step-out calls for the Intake Team
• Respond to client emails, and addressing access to information requests
• Maintain high-level of organization and accurate records within our MindBeacon platform and within other tracking systems – monitor and preserve confidentiality at all times
• Collaboratively work alongside our Clinical Intake team to improve process and create operational efficiencies, as required
• Other duties as assigned

The Skills and Experience That Make You a Great Fit for Our Team

• Previous experience in mental health and/or healthcare, a strong asset
• Proven experience in an administrative capacity, with strong focus on data management and client care
• Strong organizational skills and attention to detail
• Client focused with the ability to proactively listen and provide thoughtful responses to inquiries and concerns, providing complete information and/or offering appropriate problem resolution
• Strong oral and written communication skills with the added ability to write clear, concise and professional messages to support our clients and relay information to the team
• Comfortable working independently but able to seek guidance and respond to feedback, as necessary
• Proficient computer skills, with demonstrated ability to learn and work with new platforms
• Comfortable working in a dynamic and ever-changing work environment, with a can-do, hands-on approach to work

Preferred Qualifications

• Interest or previous experience working in the mental health field, and/or experience and familiarity with CBT
• Full of positive energy and unstoppable in the face of obstacles – you problem-solve around them and always find another way to succeed
• Start-up stamina – you thrive in an environment where we are constantly evolving how we’ll get to our end-goal. You’re excited to be a part of something great, from the ground up.

MindBeacon is part of the CloudMD network of companies!

CloudMD is revolutionizing the delivery of healthcare by offering a suite of intuitive proprietary health solutions to help make people better. Built by a team of medical professionals, who understand the pain points of the fractured healthcare landscape, CloudMD is a complete healthcare ecosystem that connects all points of the healthcare journey through one centralized platform. Our vision of better care for everyone is made possible by our custom-designed proprietary platform which connects patients, healthcare professionals, and educational resources in one easy-to-use ecosystem.

For more information, please visit https://www.cloudmd.ca

CloudMD is an equal opportunity employer committed to a diverse, inclusive, and accessible workplace. We strongly support equal employment opportunity for all applicants regardless of race, color, religion, creed, national origin, ancestry, citizenship, age, family or marital status, sex, gender identity/expression, sexual orientation, genetic information, pregnancy, physical or mental disability, medical condition, or any other protected characteristic.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If accommodation is needed in the recruitment process, please let us know and we will work with you to meet your accessibility needs to ensure fair and equitable access throughout the recruitment and selection process. You may contact us at [email protected].

We welcome and encourage all qualified applicants to apply, those selected for further consideration or interview will be contacted directly.

Thank you for your interest in CloudMD!