Minerva Works Private Limited Hiring For Customer Service Manager at Sembawang Full Time

 Conduct market research and identifies needs, desires and sources

· Develop strategies and plans to generate sale orders proactively

· Develop new major accounts

· Initiate and implement new service policy

· Evaluate performance of new products

· Establish close relationship and rapport with decision makers and key buying influences in the assigned accounts

· Evaluate customer satisfaction management

· Attend to incoming enquiries and preparation of quotation

· Monitor projects and quotation and coordinate with management in pursuing projects

· Evaluates and determines customers’ quality requirements

· Formulates plan, marketing strategies and develop new markets for existing and new products

· Initiates and coordinates all marketing activities in order to achieve marketing objectives

· Forecast sales and develop plan to achieve the budgeted revenue target

· Ensure that contract review procedure is properly initiated and followed

· Review and verify internal and external corrective actions in consultation with the General Manager

· Identifies the responsibilities and authorities of staff reporting to him/her and their training needs

· Review and approve sales contract agreement and/or quotations

· Achieve overall objectives pertaining to sale budgets and targeted accounts

· Leading a team of customer service engineer in performing their roles effectively

· Attend to any escalation issues

· Conduct technical training

· Any other duties and responsibilities assigned by the Company from time to time