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New Zealand
Ministry of Social Development Looking for Customer Service Representative at Wellington Central, Wellington Full Time
About us
The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
Customer Service Representative, Work and Income
- Contact Centre Services, Lower Hutt (Work and Income)
- Permanent Contracts
The Opportunity
If you are looking for an opportunity to make a real difference in the lives of New Zealanders, this is the role for you.
We are a high energy, whanau focussed, and supportive team working together to uplift and provide mana enhancing assistance to our vulnerable clients.
You will provide phone-based support to a range of people with various backgrounds, ages and situations providing tools and support to access our services.
You will also be a part of the Ministry’s nationwide response to Covid-19 and its impact on our communities and whanau.
About You
As a Customer Service Representative here at the Ministry of Social Development, you will be placed at the forefront of peoples’ lives. This will require you to lead with empathy and understanding to help navigate a range of queries.
You will be responsible and involved in making important decisions to ensure positive outcomes for our clients.
Our comprehensive training approach will equip you to confidently work with clients, primarily through inbound calls. What you do makes a difference.
To ensure success in this role we are looking for individuals with the following skills and attributes:
- You enjoy quality conversations and are able to understand and show empathy to our client’s complex needs using effective communication and questioning techniques
- Adaptable, resilient, and can work well under pressure
- Demonstrate experience using technology to solve problems
- An eagerness to learn and a desire for self-improvement and development
- You work efficiently, accurately and can make good, sound decisions
- Flexible with hours and the ability to adapt to new circumstances as they arise
Our current operating hours are:
- You will be rostered for 37 hours and 55 minutes per week between the hours of:
- Monday-Friday 6:30am to 10:00pm and
- Saturdays between 8:00am to 2:00pm.
We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance.
Key recruitment process information
- Applications close 26th September 2022
- If you are short listed the recruitment process will include either a face to face or video interview, assessment testing, and reference checking between the dates of 30th September 2022 and 9th October 2022
- MSD has a COVID-19 vaccination policy which requires employees to be fully vaccinated.
- Salary starts from $54,707.00 per annum
- Candidates must hold NZ Citizenship or a Permanent Resident visa at time of application
- Start Date: 31st October 2022
Position Description
How to apply
To apply, click the ‘Apply Now’ button to upload your CV along with two or more available referees along with their contact number.
Complete the online application form.
In place of a Cover Letter, you will be prompted to answer the following questions in your application form (answers should be 100 to 200 words)
- What interests you most about this role, and why?
- What makes you a great candidate for this role?
All applications must be made online. If this is not possible or if you have any queries, please contact us at [email protected]
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Closing date: 26 September 2022
Joining us
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.
