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New Zealand
Ministry of Social Development Looking for Service Designer at Wellington Central, Wellington Full Time
About us
The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
Service Designer
Permanent roles
Based in Wellington
Service Design
Service Design is about making government services more accessible for the people of Aotearoa New Zealand. This means putting people at the centre of the designing process to ensure services help them do the tasks they need to do, like getting a job or finding secure housing.
A Service Designer at MSD
We are looking for someone who can represent one or more of the many design disciplines to enhance the way we do our work. The role of Service Design can be broad at MSD and can cover everything from UX/UI design to Graphic design, from co-design to product implementation – depending on where you are in the business.
The Service Design Community at MSD
Our practice is always growing and maturing. The Design community at MSD regularly comes together to share ideas and support each other in their development. As a new service designer, we have a safe space where you can receive advice from experienced designers and use your background to challenge current ideas and processes.
Where you’ll be working
We have a Service Design position that sit within MSDs ‘Employment Portfolio’ which strives to ensure New Zealanders are supported to prepare for, find and sustain suitable employment.
The ‘Employment Portfolio’ is made up of several teams that manage their own programmes of work.
- Project team 1 is looking for a Service Designer to help them with their work on integrated health and employment services and fit alongside their Advisory team.
In this role you will be using your visual communications skills to summarise client insights, create the collateral for implementation of services and produce clear visual stories to help our leaders make decisions. (This role is a fixed term position through to June 2023) - Project team 2 is looking for a Service Designer to join an established team and help bring passion for implementing client voice and lived experience into iterative service development and implementation.
We have a Service Designer position that sits in MSDs ‘Housing portfolio’.
This portfolio supports people to help find and sustain housing that fits their needs.
The Housing portfolio is looking for a service designer to join their team of creative thinkers and designers.
The group is currently reviewing the Emergency Housing system and the support provided to people accessing housing products and services. The team is currently in the midst of a discovery phase. When you join, the team will be starting to design and build the products and initiatives.
We are looking for someone who can help the team as they embark on the design phase of their projects. This work includes working with our people, staff, iwi, housing partners & providers. You have the confidence to facilitate workshops, be a champion of our end-users and a commitment to thinking creatively throughout the end-to-end process.
Position Description
Salary range: $71,943.00 – $87,931.00
How to apply
To apply, click the ‘Apply Now’ button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at [email protected]
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Closing date: 30 October 2022
Joining us
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.
