Ministry of Transportation Looking for GENERAL ISSUING CLERK at Windsor, ON Full Time

Are you customer-oriented and enjoy working with members of the public? In this high volume front-line customer service environment, you will have the opportunity to liaise with various clients in processing International Registration Plan (IRP) applications and documents to help ensure road user safety.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the “How to apply” section if you require a disability-related accommodation.

What can I expect to do in this role?

In this role, you will:

• provide accurate and timely information and customer service when responding to a high volume of enquiries from the public and various client groups
• process a variety of transactions related to the International Registration Plan (IRP)
• calculate and collect fees for Ontario, other ministries and other IRP jurisdictions
• provide professional service to all clients and stakeholders

How do I qualify?

Customer Service and Communication Skills

• You have highly effective communication, tact and diplomacy to exchange information with clients and deliver excellent customer service
• You have consulting skills to effectively liaise with government offices and external clients
• You can deal with distressed and irate customers

Analytical and Problem Solving Skills

• You are able to research, assess, interpret and analyze documents for accuracy, authenticity and compliance with legislation and standards
• You have good judgement, problem solving abilities and pay attention to details
• You are able to interpret and apply related legislation (such as the Highway Traffic Act) to resolve client problems, license vehicles and assist carriers in completion of documents

Financial Skills

• You have knowledge of financial procedures and processes
• You have excellent mathematical skills to calculate and collect appropriate fees

Computer Skills

• You have data entry skills and are proficient with computer and office software

OPS Commitment to diversity, inclusion, accessibility, and anti- racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code. Refer to the application instructions below if you require a disability-related accommodation.

Additional Information:Address:
1 Temporary, duration up to 12 months, 2565 Ouellette Ave, Suite 210, Windsor, West Region, Criminal Record Check

Compensation Group: Ontario Public Service Employees Union

Understanding the job ad – definitions

Schedule: 3.7

Category: Administrative and Support Services

Posted on: Tuesday, July 26, 2022

Note:
In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.

Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Development Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual’s employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.

N-MT-185256/22