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Mission Veterinary Partners Hiring for Receptionist Job at Portland, OR Full Time
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Overview:
Location: 6359 SW Capitol Hwy, Portland, OR 97239
Shift Details: 2-3 times a week | 10 hour shifts
Honest. Quality. Practical. Compassionate. These are the foundations on which Hillsdale
Veterinary Hospital is built. These are the values we strive to bring to each and every interaction with you and your pets. We not only value your pets, but also the relationships, trust, and goodwill we have with you, the client. We are unique in that each employee shares the core values of the hospital. Each pet will be treated according to his or her individual needs, not some preset protocol or policy. The doctors along with a caring team of technicians and receptionists, work as a cohesive unit, confident in each other and the care we provide. We take every step needed to provide your pet with the best care possible. Unity. Conscientiousness. Consistency. These are what you will experience when you walk through our door. We invite you to get to know us better.
Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.
How you’ll make an impact:
Required Knowledge, Skills and Abilities:
Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Hillsdale Veterinary Hospital has an opportunity for a Part-Time Receptionist to join our team!
Location: 6359 SW Capitol Hwy, Portland, OR 97239
Shift Details: 2-3 times a week | 10 hour shifts
Honest. Quality. Practical. Compassionate. These are the foundations on which Hillsdale
Veterinary Hospital is built. These are the values we strive to bring to each and every interaction with you and your pets. We not only value your pets, but also the relationships, trust, and goodwill we have with you, the client. We are unique in that each employee shares the core values of the hospital. Each pet will be treated according to his or her individual needs, not some preset protocol or policy. The doctors along with a caring team of technicians and receptionists, work as a cohesive unit, confident in each other and the care we provide. We take every step needed to provide your pet with the best care possible. Unity. Conscientiousness. Consistency. These are what you will experience when you walk through our door. We invite you to get to know us better.
Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.
Responsibilities:
How you’ll make an impact:
- Maintain and uphold the Core Values and Mission Statement of MVP.
- Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
- Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
- Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
- Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
- Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
- Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
- Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
- Verify the eligibility of clients with charge accounts.
- Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
- Fill prescriptions refill forms and provide routine administrations instructions to clients.
- Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.
Qualifications:
Required Knowledge, Skills and Abilities:
- Demonstrated commitment to MVP core values.
- Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
- Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
- Must have excellent spelling and grammar.
- Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
- Ability to display tact and respect with clients and team members, even when busy or hectic.
- Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
- Must feel and express a genuine liking for animals and their owners and for working in an animal care field.
We put people first and never compromise on our values.
Apply today for immediate consideration!
Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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