Mitie Hiring for Control Room Operator Job at London, England , UK Full Time

Our values and behaviours

Our culture – our core values and how we behave:

• We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
• We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
• We go the extra mile: whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
• Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.

Delivering the exceptional, every day

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our customers’ business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Package

• Days/Nights/Weekends (07:00-19:00 and 19:00-07:00)
• 42 hours 4 on 4 off rolling roster
• £14.36 per/hour

Job objectives and responsibilities

Key Responsibilities

• Serve as a liaison between the Group’s offices and the Security Management Team.
• Administer access to offices via the Physical Access Control System (PACS) in accordance with procedures / SOPs, validate system checks, report & correct deficiencies.
• Monitor alarms and respond in accordance with procedures and SOPs.
• Monitor and conduct investigations using CCTV & Access Control Systems.
• Assist in the training and development of new and existing employees as directed by line management.
• Provide the highest level of customer service ensuring all are treated courteously and professionally at all times.
• Provide the highest standards of work, written reports and site documentation and assist with ad-hoc requests.
• Constantly strive for continuous improvement and deliver against Strategic Objectives.

Main duties

• The successful candidate will be responsible for supporting and managing security operations and monitoring the safety and security of the group’s employees, facilities and property, using Access Control, CCTV and alarm monitoring systems. The Controller is required to detect, analyse and respond to situations, investigating issues and managing faults to a successful resolution. Self-motivation, good teamwork and interpersonal skills are essential to the role, with the ability to thrive in a close, multi-discipline environment, be patient, courteous and have the ability to analyse customer’s needs, whilst remaining calm in challenging situations. Strong analytical skills are an advantage, with the ability to collate information and present analysis in a concise and effective manner. The position also offers excellent opportunities for career progression for the successful candidate.

Person Specification

Education & Experience

Essential

• Leadership skills/experience or a willingness to develop supervisory skills.
• Front Line SIA licence in Security Guarding (Essential) or Door Supervisor (Desirable) and CCTV Licence.
• Excellent communication skills written and oral.
• Excellent IT skills with the ability to work competently in multiple system applications.
• Excellent personnel management and client facing skills.
• Previous experience of operating and administrating Access Control Systems.
• Ability to accurately interpret and follow a wide range of procedures and processes, and an alert, inquisitive and pro-active mindset.
• An individual that is customer focused, with the ability to build and maintain effective, professional working relationships with all, client, staff and visitors.
• Full 5 year checkable employment / academic history.

Desirable

• Previous experience working within and administrating a security team in a corporate environment.
• First Aid qualified.

Health and Safety responsibilities

• Follow Group and company policies and procedures at all times.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.

Information Security

• Ensure compliance with Mitie’s information security procedures in all activities;
• Proactively identify and report security risks to your manager;
• Report actual and suspected security incidents